Difference between revisions of "Playlist empty error message"

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(/* No selections in the current random season - customize playlist)
(reworked slightly)
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== Causes ==
 
== Causes ==
  
=== No selections in the current random season ===
+
=== Good Friday and Holy Saturday ===
 
 
 
If the random group number is 3 (sacred music) and this is Good Friday or Holy Saturday, and the Seasonal Option for ''OFF Good Fri/Sat'' is set to ''Yes'' then this is normal operation to inhibit music on those days.
 
If the random group number is 3 (sacred music) and this is Good Friday or Holy Saturday, and the Seasonal Option for ''OFF Good Fri/Sat'' is set to ''Yes'' then this is normal operation to inhibit music on those days.
  
 +
=== Random Group 9 ===
 
If the random group number is 9 (user customizable list), then there are no selections in the list for the current SmartAlmanac season.
 
If the random group number is 9 (user customizable list), then there are no selections in the list for the current SmartAlmanac season.
  
Use the Management Suite's [[Music_librarian_MS|Music Librarian]] to add selections to the current almanac season. If you wish to use the same selections as ordinary time, copy the selections from the ''Nonseasonal'' list to the current season. Save the file and upload the list to the carillon.
+
Use the Management Suite's [[Music_librarian_MS|Music Librarian]] on a Windows PC to add selections to the current almanac season. If you wish to use the same selections as ordinary time, copy the selections from the ''Nonseasonal'' list to the current season. Save the file and upload the list to the carillon.
  
=== Corrupted playlist memory ===
+
=== None of the above ===
  
 
You can reset the playlist memory without clearing any other settings. Go to the Seasonal Options menu, change any season option from NO, then back to YES (or what it was before), press the left cursor button to make a quick exit, then press the green Enter button.
 
You can reset the playlist memory without clearing any other settings. Go to the Seasonal Options menu, change any season option from NO, then back to YES (or what it was before), press the left cursor button to make a quick exit, then press the green Enter button.

Revision as of 11:53, 30 August 2018

Home > Help > Maintenance > Troubleshooting

Symptom

When a random SmartAlmanac selection is supposed to play, your carillon displays

Seasonal List Empty

Causes

Good Friday and Holy Saturday

If the random group number is 3 (sacred music) and this is Good Friday or Holy Saturday, and the Seasonal Option for OFF Good Fri/Sat is set to Yes then this is normal operation to inhibit music on those days.

Random Group 9

If the random group number is 9 (user customizable list), then there are no selections in the list for the current SmartAlmanac season.

Use the Management Suite's Music Librarian on a Windows PC to add selections to the current almanac season. If you wish to use the same selections as ordinary time, copy the selections from the Nonseasonal list to the current season. Save the file and upload the list to the carillon.

None of the above

You can reset the playlist memory without clearing any other settings. Go to the Seasonal Options menu, change any season option from NO, then back to YES (or what it was before), press the left cursor button to make a quick exit, then press the green Enter button.

The display should say it is

Building Playlists . . . 

Try playing a group 3 selection by pressing button 4 followed by the green Play button.