Using AX products

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Thank you for purchasing your new Chime Master Platinum Advanced eXperience™ virtual bell instrument! As our newest product line, this manual is subject to change as features are enhanced and released. Check back often for updates.

This document may be printed by clicking Printable version under Tools in the sidebar (Desktop view only).

Advanced eXperience Manual links

Table of Contents

Index and Glossary

Getting started

• Making connections
• Quick start sheet PDF download

Initial settings and schedules

IMPORTANT

Chime Master often sets up and programs systems prior to shipment, according to the needs of the client.

Read this section to avoid losing your settings.

Reviewing the schedule

To review such a schedule or check to see if your system does not have a schedule, bring up the Schedule Review screen:

• Login with the PIN code (initially 1234).
• Tap the Schedule button.
• Tap the Review button.

Check the weekly schedule.

• Tap the Weekly tab at the top of the screen.
• Tap and check the days of the week for programming.

Check the annual schedule,

because we often pre-program annual memorial events. To check it:

• Tap the Annual tab at the top of the screen.

If there are no events scheduled, the lower portion of the review screen will state "No rows found."

Use the Guided Setup

It is important to review the schedule as described above, because it will be cleared when you use the Guided Setup menu.

• Login or tap the Home icon at the top of the screen
• Tap the Settings button.
• Tap the Guided Setup button.
  • You'll see a reminder that the schedule will be cleared if you proceed. Tap Ok to agree, or Cancel to quit.
  • If the schedule was empty, you'll see the affirmation screen that it indeed "is already clear."

You will be asked to select your time zone and answer a few questions that will help you to make the settings that have satisfied the majority of the clients and churches we serve. All of the choices you make can be adjusted later using the menus listed below.

Change the PIN security code

We ship new systems with the security PIN for the first user (an administrator) set to 1234. This can be changed for obvious reasons if the ringing system is in a public area. To reset the code:

• Login or tap the Home icon at the top of the screen.
• Tap the Settings button.
• Tap the User Profile button.
• Tap the Current PIN field and enter it.
• Tap the New PIN field. Enter the new PIN you want to set with a length from four to ten digits.
• Tap the Verify PIN field. Re-enter the new PIN.
• Tap the Save PIN button

Front panel controls

Lighted power button

When power is restored to the system, it will power on after a delay to test the line voltage. The power light will blink green while the system is initializing. It will turn solid gold when the system is ready. There are three gestures you can make on the button.

Click

wakes up the backlight for the touch screen and adjusts the brightness

Double-click

cancels any concert or ringing in progress (light momentarily turns red)

Press and hold for 1 second

cancels concerts and waits to be sure you want to initiate Shut Down (light turns red, then blinks magenta).

If the button is not clicked within 3 seconds Shut down will begin (light blinks blue).

Wait until the button is solid blue before disconnecting AC power.

Clicking when the button is solid blue will restart the system.

Touch screen

• A single, light tap with your finger or the soft end of the supplied stylus is all that is required. Pressing on the display or using a pointed object will cause damage.
• After several minutes of inactivity, it is normal for the screen to dim, lock and even go completely dark to save power. As long as the status light is gold, scheduled events will play normally.

Each screen menu will have a toolbar at the top for navigation, speaker control and status. Usage details are on the the Home screen page below.

Front screen menu screens and buttons

Choose the button labels below to access instructions for each. This list is organized in the order they appear on the system screens.

• Login
  • Home
    • Next
    • Stop
    • Play Selection
    • Keyboard Performance
    • Remote
    • Custom Quick Functions
  • Schedule
    • One Time Events
    • Weekly Events
    • Monthly Events
    • Annual Events
    • Configure Time Strike
    • Configure Angelus
    • Review
  • Settings
    • Volume
    • Network
    • Keyboard
    • Customize Home
    • Date and Time
    • Global
    • User Profile
    • Guided Setup
    • Clear Schedule
    • Music
    • Ringing
    • About

Remote management

We are busy building the Chime Center™ remote management portal. These features require the ringing system to be connected to the Internet.

Chime Center Feature Tiers

Feature	Standard	Essential	Managed	Premium
Single user remote	YES	YES	YES	YES
Multiple user remote	no	no	YES	YES
Software updates	YES	YES	YES	YES
Forgotten PIN reset	YES	YES	YES	YES
Media file loading	no	YES	YES	YES
SmartAlmanac music librarian	no	YES	YES	YES
Backup schedule and settings	no	YES	YES	YES
Multiple user administration	no	no	YES	YES
Custom ringing rubrics	no	no	YES	YES
Complex scheduling	no	no	YES	YES
Backup files and recordings	no	no	YES	YES
Factory technician programming	no	no	5 business days	24 hours

Standard subscription

Free tier includes updates and single user remote control.

Essential subscription

adds backup, file uploads and basic music librarian and SmartAlmanac customization.

Managed subscription

adds user recording and file backup, complex scheduling and custom ringing management.

Factory technicians can change your settings and schedules for you with a nominal week's notice.

Premium subscription

The Premium level allows us to give you access to competent technicians to schedule your system the same day you make your request, within 24 hours.