Install Management Suite: Difference between revisions

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<div style="font-size:84%">'''[http://www.ChimeMaster.com Home] > [[Chime_Master_Help|Help]] > [[Installation_documentation|Installation]] > [[Installation_documentation#Software|Software]]'''</div><br />

If you have a '''touch screen system''', follow these links:

* '''[[Remote_AX|Install Remote App for AX]]'''

* '''[[Using_Chime.Center|Using Chime.Center for AX]]'''

Call 800-344-7464 for upgrade information.

= Downloading and Installing =

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== Requirements ==

* Windows PC (Management Suite will not install on Windows RT or Windows 10 in S mode)

* Mac PC running Windows (requires a Windows license) in

** a [https://support.apple.com/boot-camp Boot Camp] alternative boot partition

** [https://www.parallels.com Parallels] virtual machine

** [https://www.virtualbox.org/wiki/Downloads VirtualBox] virtual machine

~~=== Note to Mac users ===~~

We recommend dedicating an inexpensive Windows PC to leave connected to the carillon. You can use TeamViewer or other remote desktop software to remote in to the dedicated PC to manage your carillon from your home or office.

~~If you must run Management Suite on your Mac, you must also either dual boot Windows on the Mac or use virtualization software to boot Windows.~~

== Windows 10 Installation ==

== ~~Installing~~ ==

Management Suite uses the Microsoft ''.NET'' framework. It should load automatically for older Windows systems. For '''Windows 10''', see '''[[Setup .NET]]''' for instructions.

=== Upgrading ===

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=== Connect the bell system ===

~~<b>Windows 10 Only.</b><br>~~

Plug in the USB cable between the Chime Master bell system and the PC's USB port. Make sure the bell system is powered on. The first time this connection is made, it may take several minutes for Windows to register the device drivers. Windows 10 provides a Device Setup icon in the system tray that shows the progress of the device preparation.<br>

Wait until the drivers have loaded before proceeding.

=== Disable antivirus ===

If you use a third party antivirus, disable it temporarily while installing Management Suite. Norton and Avast are known to block the incoming connection to the PC from the mobile app if not disabled during installation.

=== Run Setup ===

To install:

* Create a 'temp' folder on your desktop and open it

* Open the downloaded zip file in your downloads folder

* Drag the contents of the zip file to the temp folder

* Right-click the Setup application in the temp folder and select '''Run as administrator'''.

=== Run the software the first time ===

'''After''' Windows notifies you that the device is ready to use, launch the Management Suite.

== Windows 8 and Earlier Installation ==

Management Suite uses the Microsoft ''.NET'' framework. It should load automatically for older Windows systems. For '''Windows 10''', see '''[[Setup .NET]]''' for instructions.

=== Upgrading ===

If you currently use Millennium Suite version 4.8 or older, uninstall it using the Windows Add/Remove utility. Your schedule and playlist files will not be deleted.

=== Disable antivirus ===

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To install, open the zip file and run the Setup application by double clicking it.

=== ~~After installation complete~~ ===

=== Connect the Bell System ===

~~<b> Windows 8 and earlier</b>~~

After installation is complete, plug in the USB cable between the Chime Master bell system and the PC's USB port. Make sure the bell system is powered on. The first time this connection is made, it may take several minutes for Windows to register the device drivers. Windows 8 provides a Device Setup icon in the system tray that shows the progress of the device preparation.

~~<br>Plug~~ in the USB cable between the Chime Master bell system and the PC's USB port. Make sure the bell system is powered on. The first time this connection is made, it may take several minutes for Windows to register the device drivers. Windows 8 provides a Device Setup icon in the system tray that shows the progress of the device preparation.

Wait until the drivers have loaded before proceeding.

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* [https://www.chimemaster.com/downloads/ Support Home Page]

== ~~Missing~~ DLL ~~error message~~ ==

== Unable to load DLL ==

;Failed: Unable to load FTD2XX.DLL

Do not start Management Suite until the USB driver for the carillon has loaded.

* Check the USB connection

* Newer versions of Windows check the internet for drivers before looking in the programs folder

* Allow several minutes while waiting for the Millennium Carillon is ready to use notification

~~Occasionally,~~ the ~~first use of Management Suite after the installation will~~ fail to ~~properly recognize~~ the ~~carillon device drivers~~. ~~Close~~ the ~~program~~ and ~~reboot the PC~~ to ~~reset this error~~.

If the drivers fail to load correctly, go to Windows Device Manager. '''Millennium Carillon''' should be on the main list or under Universal Serial Bus controllers. If it appears elsewhere on the list with a yellow warning symbol, right-click and choose to update drivers.

If the ~~drivers fail to load correctly~~, go to ~~Windows Device Manager.~~ Management Suite should be on the ~~main list or under Universal Serial Bus controllers. Right-click and choose to update drivers~~.

If you wish to work on schedules and save to the local drive for loading into the carillon later, close this warning window and continue to use Management Suite without a carillon connection. Many features will not be available until you connect to the carillon so the program will recognize the model and features you have available. Selection titles should also be loaded from the carillon before working on schedules away from the ringing system.

== License Issues ==

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At this point, the button sizes and positions (if customized) will revert to their default values. If any users are set up for remote control access via the mobile apps, their permissions will have to be reset in the Administrator panel (usernames and passwords are saved in the carillon, permissions on the PC).

=== Uninstall and re-install ===

Use Windows Setup - Apps & Features to uninstall Management Suite. Then delete all files from the Program Files directory or the entire directory itself before re-installing.

C:\Program Files (x86)\Chime Master

= Setup and Use =

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*[[Using_Management_Suite|Operating instructions]]

[[Category:~~Manual~~]][[Category:Management Suite]]

[[Category:Legacy_Products]][[Category:Management Suite]]

@@ Line 1: / Line 1: @@
 <div style="font-size:84%">'''[http://www.ChimeMaster.com Home] > [[Chime_Master_Help|Help]] > [[Installation_documentation|Installation]] > [[Installation_documentation#Software|Software]]'''</div><br />
+If you have a '''touch screen system''', follow these links:
+* '''[[Remote_AX|Install Remote App for AX]]'''
+* '''[[Using_Chime.Center|Using Chime.Center for AX]]'''
+Call 800-344-7464 for upgrade information.
 = Downloading and Installing =
@@ Line 8: / Line 15: @@
 == Requirements ==
 * Windows PC (Management Suite will not install on Windows RT or Windows 10 in S mode)
-* Mac PC running Windows (requires a Windows license) in
-** a [https://support.apple.com/boot-camp Boot Camp] alternative boot partition
-** [https://www.parallels.com Parallels] virtual machine
-** [https://www.virtualbox.org/wiki/Downloads VirtualBox] virtual machine
-=== Note to Mac users ===
-We recommend dedicating an inexpensive Windows PC to leave connected to the carillon. You can use TeamViewer or other remote desktop software to remote in to the dedicated PC to manage your carillon from your home or office.
-If you must run Management Suite on your Mac, you must also either dual boot Windows on the Mac or use virtualization software to boot Windows.
+== Windows 10 Installation ==
-== Installing ==
 Management Suite uses the Microsoft ''.NET'' framework. It should load automatically for older Windows systems. For '''Windows 10''', see '''[[Setup .NET]]''' for instructions.
 === Upgrading ===
@@ Line 24: / Line 23: @@
 === Connect the bell system ===
-<b>Windows 10 Only.</b><br>
 Plug in the USB cable between the Chime Master bell system and the PC's USB port. Make sure the bell system is powered on. The first time this connection is made, it may take several minutes for Windows to register the device drivers. Windows 10 provides a Device Setup icon in the system tray that shows the progress of the device preparation.<br>
 Wait until the drivers have loaded before proceeding.
+=== Disable antivirus ===
+If you use a third party antivirus, disable it temporarily while installing Management Suite. Norton and Avast are known to block the incoming connection to the PC from the mobile app if not disabled during installation.
+=== Run Setup ===
+To install:
+* Create a 'temp' folder on your desktop and open it
+* Open the downloaded zip file in your downloads folder
+* Drag the contents of the zip file to the temp folder
+* Right-click the Setup application in the temp folder and select '''Run as administrator'''.
+=== Run the software the first time ===
+'''After''' Windows notifies you that the device is ready to use, launch the Management Suite.
+== Windows 8 and Earlier Installation ==
+Management Suite uses the Microsoft ''.NET'' framework. It should load automatically for older Windows systems. For '''Windows 10''', see '''[[Setup .NET]]''' for instructions.
+=== Upgrading ===
+If you currently use Millennium Suite version 4.8 or older, uninstall it using the Windows Add/Remove utility. Your schedule and playlist files will not be deleted.
 === Disable antivirus ===
@@ Line 35: / Line 57: @@
 To install, open the zip file and run the Setup application by double clicking it.
-=== After installation complete ===
+=== Connect the Bell System ===
-<b> Windows 8 and earlier</b>
+After installation is complete, plug in the USB cable between the Chime Master bell system and the PC's USB port. Make sure the bell system is powered on. The first time this connection is made, it may take several minutes for Windows to register the device drivers. Windows 8 provides a Device Setup icon in the system tray that shows the progress of the device preparation.
-<br>Plug in the USB cable between the Chime Master bell system and the PC's USB port. Make sure the bell system is powered on. The first time this connection is made, it may take several minutes for Windows to register the device drivers. Windows 8 provides a Device Setup icon in the system tray that shows the progress of the device preparation.
 Wait until the drivers have loaded before proceeding.
@@ Line 104: / Line 125: @@
 * [https://www.chimemaster.com/downloads/ Support Home Page]
-== Missing DLL error message ==
+== Unable to load DLL ==
+;Failed: Unable to load FTD2XX.DLL
+Do not start Management Suite until the USB driver for the carillon has loaded.
+* Check the USB connection
+* Newer versions of Windows check the internet for drivers before looking in the programs folder
+* Allow several minutes while waiting for the Millennium Carillon is ready to use notification
-Occasionally, the first use of Management Suite after the installation will fail to properly recognize the carillon device drivers. Close the program and reboot the PC to reset this error.
+If the drivers fail to load correctly, go to Windows Device Manager. '''Millennium Carillon''' should be on the main list or under Universal Serial Bus controllers. If it appears elsewhere on the list with a yellow warning symbol, right-click and choose to update drivers.
-If the drivers fail to load correctly, go to Windows Device Manager. Management Suite should be on the main list or under Universal Serial Bus controllers. Right-click and choose to update drivers.
+If you wish to work on schedules and save to the local drive for loading into the carillon later, close this warning window and continue to use Management Suite without a carillon connection. Many features will not be available until you connect to the carillon so the program will recognize the model and features you have available. Selection titles should also be loaded from the carillon before working on schedules away from the ringing system.
 == License Issues ==
@@ Line 144: / Line 171: @@
 At this point, the button sizes and positions (if customized) will revert to their default values. If any users are set up for remote control access via the mobile apps, their permissions will have to be reset in the Administrator panel (usernames and passwords are saved in the carillon, permissions on the PC).
+=== Uninstall and re-install ===
+Use Windows Setup - Apps & Features to uninstall Management Suite. Then delete all files from the Program Files directory or the entire directory itself before re-installing.
+ C:\Program Files (x86)\Chime Master
 = Setup and Use =
@@ Line 149: / Line 181: @@
 *[[Using_Management_Suite|Operating instructions]]
-[[Category:Manual]][[Category:Management Suite]]
+[[Category:Legacy_Products]][[Category:Management Suite]]