Chime Master Help

Install Management Suite: Difference between revisions

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<div style="font-size:84%">'''[http://www.ChimeMaster.com Home] > [[Chime_Master_Help|Help]] > [[Installation_documentation|Installation]] > [[Installation_documentation#Software|Software]]'''</div><br />
<div style="font-size:84%">'''[http://www.ChimeMaster.com Home] > [[Chime_Master_Help|Help]] > [[Installation_documentation|Installation]] > [[Installation_documentation#Software|Software]]'''</div><br />
If you have a '''touch screen system''', follow these links:
* '''[[Remote_AX|Install Remote App for AX]]'''
* '''[[Using_Chime.Center|Using Chime.Center for AX]]'''
Call 800-344-7464 for upgrade information.
= Downloading and Installing =
= Downloading and Installing =


A [[Remote_control_mobile_app_setup|video tutorial]] is available that walks through installation of both the Management Suite and the Church Bell Remote Control mobile app.
A [https://youtu.be/l6OAT5tRqZU video tutorial] is available that walks through installation of the Management Suite.


The latest version of our software is available on the downloads page: [[Downloads]]
The latest version of our software is available on the downloads page: [[Downloads]]


== Installing ==
== Requirements ==
* Windows PC (Management Suite will not install on Windows RT or Windows 10 in S mode)
 
== Windows 10 Installation ==
Management Suite uses the Microsoft ''.NET'' framework. It should load automatically for older Windows systems. For '''Windows 10''', see '''[[Setup .NET]]''' for instructions.  
Management Suite uses the Microsoft ''.NET'' framework. It should load automatically for older Windows systems. For '''Windows 10''', see '''[[Setup .NET]]''' for instructions.  
=== Upgrading ===
=== Upgrading ===
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If you currently use Millennium Suite version 4.8 or older, uninstall it using the Windows Add/Remove utility. Your schedule and playlist files will not be deleted.
If you currently use Millennium Suite version 4.8 or older, uninstall it using the Windows Add/Remove utility. Your schedule and playlist files will not be deleted.


=== DO NOT Connect the bell system yet ===
=== Connect the bell system ===
Unplug or power down the bell system during software installation.
Plug in the USB cable between the Chime Master bell system and the PC's USB port. Make sure the bell system is powered on. The first time this connection is made, it may take several minutes for Windows to register the device drivers. Windows 10 provides a Device Setup icon in the system tray that shows the progress of the device preparation.<br>
Wait until the drivers have loaded before proceeding.
 
=== Disable antivirus ===
 
If you use a third party antivirus, disable it temporarily while installing Management Suite. Norton and Avast are known to block the incoming connection to the PC from the mobile app if not disabled during installation.
 
=== Run Setup ===
 
To install:
* Create a 'temp' folder on your desktop and open it
* Open the downloaded zip file in your downloads folder
* Drag the contents of the zip file to the temp folder
* Right-click the Setup application in the temp folder and select '''Run as administrator'''.
 
=== Run the software the first time ===
 
'''After''' Windows notifies you that the device is ready to use, launch the Management Suite.
 


The Chime Master USB interface and drivers have passed the Windows Hardware Certification process and are digitally signed for easy installation with current versions of Windows. They will be installed in the Windows Driver Store when the program installs.
== Windows 8 and Earlier Installation ==
Management Suite uses the Microsoft ''.NET'' framework. It should load automatically for older Windows systems. For '''Windows 10''', see '''[[Setup .NET]]''' for instructions.
=== Upgrading ===
 
If you currently use Millennium Suite version 4.8 or older, uninstall it using the Windows Add/Remove utility. Your schedule and playlist files will not be deleted.


=== Disable antivirus ===
=== Disable antivirus ===
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To install, open the zip file and run the Setup application by double clicking it.
To install, open the zip file and run the Setup application by double clicking it.


=== After installation complete ===
=== Connect the Bell System ===
 
After installation is complete, plug in the USB cable between the Chime Master bell system and the PC's USB port. Make sure the bell system is powered on. The first time this connection is made, it may take several minutes for Windows to register the device drivers. Windows 8 provides a Device Setup icon in the system tray that shows the progress of the device preparation.
Plug in the USB cable between the Chime Master bell system and the PC's USB port. Make sure the bell system is powered on. The first time this connection is made, it may take a couple of minutes for Windows to register the device drivers. Windows 8 and Windows 10 provide an Device Setup icon in the system tray that shows the progress of the device preparation.


Wait until the drivers have loaded before proceeding.
Wait until the drivers have loaded before proceeding.
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Entering in the license code to the free downloaded Management Suite opens the features of the Premium version. If you have purchased and received a license code:
Entering in the license code to the free downloaded Management Suite opens the features of the Premium version. If you have purchased and received a license code:
*right click the mouse while hovering over the main menu window
*Right click the mouse while hovering over the main menu window
*Select Licensing.
*Select Licensing.
*Enter your license code into the licensing window.
*Enter your license code into the licensing window.
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If you are upgrading from a previous version, the license should automatically transfer. If you have received a replacement or upgraded carillon, you will receive a new license number for the new system.
If you are upgrading from a previous version, the license should automatically transfer. If you have received a replacement or upgraded carillon, you will receive a new license number for the new system.
== Remote App and Windows Firewall ==
In order to use the remote app with Management Suite, you must open the port that is used in the Windows Firewall configuration. You will also have to open the port (or forward it) in any firewall appliances between the mobile app and the PC that hosts Management Suite.
Management Suite must also be run by an administrator in order to accept connections from the mobile app. You may also want it to [[Autostart Management Suite|auto-start]] when the management PC is started.
=== Windows XP ===
#Open Firewall settings by holding the Windows key while pressing R, then type firewall.cpl (enter).
#Click the Exceptions tab, click the Add Port button and enter "Chime Master Remote" and enter the port displayed in the Host Administrator's window (generally 6777), and make sure TCP is selected.
#Click OK to create the exception. Click OK to close Windows Firewall.
=== Windows Vista, 7 to 10 ===
#Open Firewall Advanced settings by holding the Windows key while pressing R, then type wf.msc (enter).
#Click "Inbound Rules" in the left column of the window. Select Rule type "Port" then click Next.
#Select TCP and enter the port displayed in the Host Administrator's window (generally 6777) for the specific local port and click Next.
#Select "Allow the connection" and click Next.
#Type "Chime Master Remote" for the name and click Finish.
=== Testing the firewall ===
Open a web browser on the PC that Management Suite is running on and type the IP address for the machine (shown in the Administrator panel) with the port as follows (your numbers may be different):
  <nowiki>http://192.168.0.(your IP):6777 (or your port number)</nowiki>
You should get a page with a title of '''CMSXMLServer'''
Next, try the exact same experiment on another PC attached to the same network. The result should be the same. If it is not, there is a Windows Firewall or antivirus configuration keeping the server from getting to the network. Try turning the firewall off and restarting the PC, then turning the firewall back on. Restart the Management Suite again.


= Troubleshooting =
= Troubleshooting =
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# Not plugging in the carillon to the PC during software installation so the driver can be properly installed with the software,
# Not plugging in the carillon to the PC during software installation so the driver can be properly installed with the software,
# Starting Management Suite too soon after installation before the drivers are properly installed for the carillon.
# Starting Management Suite too soon after installation before the drivers are properly installed for the carillon.
# Attempting to use Management Suite when the carillon is not connected to the PC.


== Recording Librarian issues ==
== Recording Librarian issues ==
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* [https://www.chimemaster.com/downloads/ Support Home Page]
* [https://www.chimemaster.com/downloads/ Support Home Page]


== Missing DLL error message ==
== Unable to load DLL ==
;Failed: Unable to load FTD2XX.DLL
 
Do not start Management Suite until the USB driver for the carillon has loaded.
* Check the USB connection
* Newer versions of Windows check the internet for drivers before looking in the programs folder
* Allow several minutes while waiting for the Millennium Carillon is ready to use notification


Occasionally, the first use of Management Suite after the installation will fail to properly recognize the carillon device drivers. Close the program and reboot the PC to reset this error.
If the drivers fail to load correctly, go to Windows Device Manager. '''Millennium Carillon''' should be on the main list or under Universal Serial Bus controllers. If it appears elsewhere on the list with a yellow warning symbol, right-click and choose to update drivers.


If the drivers fail to load correctly, go to Windows Device Manager. Management Suite should be on the main list or under Universal Serial Bus controllers. Right-click and choose to update drivers.
If you wish to work on schedules and save to the local drive for loading into the carillon later, close this warning window and continue to use Management Suite without a carillon connection. Many features will not be available until you connect to the carillon so the program will recognize the model and features you have available. Selection titles should also be loaded from the carillon before working on schedules away from the ringing system.


== License Issues ==
== License Issues ==
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At this point, the button sizes and positions (if customized) will revert to their default values. If any users are set up for remote control access via the mobile apps, their permissions will have to be reset in the Administrator panel (usernames and passwords are saved in the carillon, permissions on the PC).
At this point, the button sizes and positions (if customized) will revert to their default values. If any users are set up for remote control access via the mobile apps, their permissions will have to be reset in the Administrator panel (usernames and passwords are saved in the carillon, permissions on the PC).
=== Uninstall and re-install ===
Use Windows Setup - Apps & Features to uninstall Management Suite. Then delete all files from the Program Files directory or the entire directory itself before re-installing.
C:\Program Files (x86)\Chime Master


= Setup and Use =
= Setup and Use =
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*[[Using_Management_Suite|Operating instructions]]
*[[Using_Management_Suite|Operating instructions]]


[[Category:Manual]][[Category:Management Suite]]
[[Category:Legacy_Products]][[Category:Management Suite]]
Retrieved from "https://help.chimemaster.com/p/Install_Management_Suite"