Troubleshoot Six-SS: Difference between revisions

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<div style="font-size:84%">'''[http://www.ChimeMaster.com Home] > [[Chime_Master_Help|Help]] > [[Operating manuals]] > [[:Category:Legacy_Products|Previous Generation]]'''</div>

== Symptom ==

=== Selection not found ===

When a selection is supposed to play, your carillon displays

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Follow the remedy below for '''SD Card Errors'''. Call 800-432-3977 for help with '''COM Errors'''.

=== Seasonal list empty ===

If when trying to play a random hymn, the display says the seasonal list is empty, check the issues on the [[Playlist_empty_error_message|Playlist empty error page]].

== Remedy ==

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If the selection was found, you can press ''Enter'' again to play it. If the selection was not found, we need to determine if it is a valid selection.

===== Call for help =====

== If problems persist ==

=== Error codes ===

When powering on the system, errors in the audio file system will be displayed as a single digit code in the lower right hand corner of the Copyright display. When you call, this number may be helpful for troubleshooting.

1 - Communication error

2 - No card found or configuration error

3 - Index missing

4 - Millennium carillon with corrupted configuration

5 - Mismatched index for old card version

6 - Mismatched index for new card version

=== Call for help ===

If you continue to see these errors, call 800-432-3977 for help.

[[Category:Troubleshooting]]

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+<div style="font-size:84%">'''[http://www.ChimeMaster.com Home] > [[Chime_Master_Help|Help]] > [[Operating manuals]] > [[:Category:Legacy_Products|Previous Generation]]'''</div>
 == Symptom ==
+=== Selection not found ===
 When a selection is supposed to play, your carillon displays
@@ Line 15: / Line 17: @@
 Follow the remedy below for '''SD Card Errors'''. Call 800-432-3977 for help with '''COM Errors'''.
+=== Seasonal list empty ===
+If when trying to play a random hymn, the display says the seasonal list is empty, check the issues on the [[Playlist_empty_error_message|Playlist empty error page]].
 == Remedy ==
@@ Line 65: / Line 70: @@
 If the selection was found, you can press ''Enter'' again to play it. If the selection was not found, we need to determine if it is a valid selection.
-===== Call for help =====
+== If problems persist ==
+=== Error codes ===
+When powering on the system, errors in the audio file system will be displayed as a single digit code in the lower right hand corner of the Copyright display. When you call, this number may be helpful for troubleshooting.
+- Communication error
+- No card found or configuration error
+- Index missing
+- Millennium carillon with corrupted configuration
+- Mismatched index for old card version
+- Mismatched index for new card version
+=== Call for help ===
 If you continue to see these errors, call 800-432-3977 for help.
 [[Category:Troubleshooting]]