Install Management Suite: Difference between revisions

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<div style="font-size:84%">'''[http://www.ChimeMaster.com Home] > [[Chime_Master_Help|Help]] > [[Installation_documentation|Installation]] > [[Installation_documentation#Software|Software]]'''</div><br />

If you have a '''touch screen system''', follow these links:

* '''[[Remote_AX|Install Remote App for AX]]'''

* '''[[Using_Chime.Center|Using Chime.Center for AX]]'''

Call 800-344-7464 for upgrade information.

= Downloading and Installing =

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== Requirements ==

* Windows PC (Management Suite will not install on Windows RT or Windows 10 in S mode)

* Mac PC running Windows (requires a Windows license) in

** a [https://support.apple.com/boot-camp Boot Camp] alternative boot partition

** [https://www.parallels.com Parallels] virtual machine

** [https://www.virtualbox.org/wiki/Downloads VirtualBox] virtual machine

~~=== Note to Mac users ===~~

We recommend dedicating an inexpensive Windows PC to leave connected to the carillon. You can use TeamViewer or other remote desktop software to remote in to the dedicated PC to manage your carillon from your home or office.

~~If you must run Management Suite on your Mac, you must also either dual boot Windows on the Mac or use virtualization software to boot Windows.~~

== Windows 10 Installation ==

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* [https://www.chimemaster.com/downloads/ Support Home Page]

== ~~Missing~~ DLL ~~error message~~ ==

== Unable to load DLL ==

;Failed: Unable to load FTD2XX.DLL

Do not start Management Suite until the USB driver for the carillon has loaded.

* Check the USB connection

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* Allow several minutes while waiting for the Millennium Carillon is ready to use notification

If the drivers fail to load correctly, go to Windows Device Manager. ~~Management Suite~~ should be on the main list or under Universal Serial Bus controllers. ~~Right~~-click and choose to update drivers.

If the drivers fail to load correctly, go to Windows Device Manager. '''Millennium Carillon''' should be on the main list or under Universal Serial Bus controllers. If it appears elsewhere on the list with a yellow warning symbol, right-click and choose to update drivers.

If you wish to work on schedules and save to the local drive for loading into the carillon later, close this warning window and continue to use Management Suite without a carillon connection.

If you wish to work on schedules and save to the local drive for loading into the carillon later, close this warning window and continue to use Management Suite without a carillon connection. Many features will not be available until you connect to the carillon so the program will recognize the model and features you have available. Selection titles should also be loaded from the carillon before working on schedules away from the ringing system.

== License Issues ==

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At this point, the button sizes and positions (if customized) will revert to their default values. If any users are set up for remote control access via the mobile apps, their permissions will have to be reset in the Administrator panel (usernames and passwords are saved in the carillon, permissions on the PC).

=== Uninstall and re-install ===

Use Windows Setup - Apps & Features to uninstall Management Suite. Then delete all files from the Program Files directory or the entire directory itself before re-installing.

C:\Program Files (x86)\Chime Master

= Setup and Use =

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*[[Using_Management_Suite|Operating instructions]]

[[Category:~~Manual~~]][[Category:Management Suite]]

[[Category:Legacy_Products]][[Category:Management Suite]]

@@ Line 1: / Line 1: @@
 <div style="font-size:84%">'''[http://www.ChimeMaster.com Home] > [[Chime_Master_Help|Help]] > [[Installation_documentation|Installation]] > [[Installation_documentation#Software|Software]]'''</div><br />
+If you have a '''touch screen system''', follow these links:
+* '''[[Remote_AX|Install Remote App for AX]]'''
+* '''[[Using_Chime.Center|Using Chime.Center for AX]]'''
+Call 800-344-7464 for upgrade information.
 = Downloading and Installing =
@@ Line 8: / Line 15: @@
 == Requirements ==
 * Windows PC (Management Suite will not install on Windows RT or Windows 10 in S mode)
-* Mac PC running Windows (requires a Windows license) in
-** a [https://support.apple.com/boot-camp Boot Camp] alternative boot partition
-** [https://www.parallels.com Parallels] virtual machine
-** [https://www.virtualbox.org/wiki/Downloads VirtualBox] virtual machine
-=== Note to Mac users ===
-We recommend dedicating an inexpensive Windows PC to leave connected to the carillon. You can use TeamViewer or other remote desktop software to remote in to the dedicated PC to manage your carillon from your home or office.
-If you must run Management Suite on your Mac, you must also either dual boot Windows on the Mac or use virtualization software to boot Windows.
 == Windows 10 Installation ==
@@ Line 126: / Line 125: @@
 * [https://www.chimemaster.com/downloads/ Support Home Page]
-== Missing DLL error message ==
+== Unable to load DLL ==
+;Failed: Unable to load FTD2XX.DLL
 Do not start Management Suite until the USB driver for the carillon has loaded.
 * Check the USB connection
@@ Line 132: / Line 133: @@
 * Allow several minutes while waiting for the Millennium Carillon is ready to use notification
-If the drivers fail to load correctly, go to Windows Device Manager. Management Suite should be on the main list or under Universal Serial Bus controllers. Right-click and choose to update drivers.
+If the drivers fail to load correctly, go to Windows Device Manager. '''Millennium Carillon''' should be on the main list or under Universal Serial Bus controllers. If it appears elsewhere on the list with a yellow warning symbol, right-click and choose to update drivers.
-If you wish to work on schedules and save to the local drive for loading into the carillon later, close this warning window and continue to use Management Suite without a carillon connection.
+If you wish to work on schedules and save to the local drive for loading into the carillon later, close this warning window and continue to use Management Suite without a carillon connection. Many features will not be available until you connect to the carillon so the program will recognize the model and features you have available. Selection titles should also be loaded from the carillon before working on schedules away from the ringing system.
 == License Issues ==
@@ Line 170: / Line 171: @@
 At this point, the button sizes and positions (if customized) will revert to their default values. If any users are set up for remote control access via the mobile apps, their permissions will have to be reset in the Administrator panel (usernames and passwords are saved in the carillon, permissions on the PC).
+=== Uninstall and re-install ===
+Use Windows Setup - Apps & Features to uninstall Management Suite. Then delete all files from the Program Files directory or the entire directory itself before re-installing.
+ C:\Program Files (x86)\Chime Master
 = Setup and Use =
@@ Line 175: / Line 181: @@
 *[[Using_Management_Suite|Operating instructions]]
-[[Category:Manual]][[Category:Management Suite]]
+[[Category:Legacy_Products]][[Category:Management Suite]]