Install Management Suite: Difference between revisions
link to new help/download page |
upd links |
||
| (40 intermediate revisions by 3 users not shown) | |||
| Line 1: | Line 1: | ||
<div style="font-size:84%">'''[http://www.ChimeMaster.com Home] > [[Chime_Master_Help|Help]] > [[Installation_documentation|Installation]] > [[Installation_documentation#Software|Software]]'''</div><br /> | <div style="font-size:84%">'''[http://www.ChimeMaster.com Home] > [[Chime_Master_Help|Help]] > [[Installation_documentation|Installation]] > [[Installation_documentation#Software|Software]]'''</div><br /> | ||
If you have a '''touch screen system''', follow these links: | |||
* '''[[Remote_AX|Install Remote App for AX]]''' | |||
* '''[[Using_Chime.Center|Using Chime.Center for AX]]''' | |||
Call 800-344-7464 for upgrade information. | |||
= Downloading and Installing = | = Downloading and Installing = | ||
A [[Remote_control_mobile_app_setup|video tutorial]] is available that walks through installation of both the Management Suite and the Church Bell Remote Control mobile app. | A [[Remote_control_mobile_app_setup|video tutorial]] is available that walks through installation of both the Management Suite and the Church Bell Remote Control mobile app. | ||
The latest version of our software is available on the downloads | The latest version of our software is available on the downloads page: [[Downloads]] | ||
== | == Requirements == | ||
* Windows PC (Management Suite will not install on Windows RT or Windows 10 in S mode) | |||
== Windows 10 Installation == | |||
Management Suite uses the Microsoft ''.NET'' framework. It should load automatically for older Windows systems. For '''Windows 10''', see '''[[Setup .NET]]''' for instructions. | Management Suite uses the Microsoft ''.NET'' framework. It should load automatically for older Windows systems. For '''Windows 10''', see '''[[Setup .NET]]''' for instructions. | ||
=== Upgrading === | === Upgrading === | ||
| Line 13: | Line 23: | ||
=== Connect the bell system === | === Connect the bell system === | ||
Plug in the USB cable between the Chime Master bell system and the PC's USB port. Make sure the bell system is powered on. The first time this connection is made, it may take several minutes for Windows to register the device drivers. Windows 10 provides a Device Setup icon in the system tray that shows the progress of the device preparation.<br> | |||
Wait until the drivers have loaded before proceeding. | |||
=== Disable antivirus === | |||
If you use a third party antivirus, disable it temporarily while installing Management Suite. Norton and Avast are known to block the incoming connection to the PC from the mobile app if not disabled during installation. | |||
=== Run Setup === | |||
To install: | |||
* Create a 'temp' folder on your desktop and open it | |||
* Open the downloaded zip file in your downloads folder | |||
* Drag the contents of the zip file to the temp folder | |||
* Right-click the Setup application in the temp folder and select '''Run as administrator'''. | |||
=== Run the software the first time === | |||
'''After''' Windows notifies you that the device is ready to use, launch the Management Suite. | |||
== Windows 8 and Earlier Installation == | |||
Management Suite uses the Microsoft ''.NET'' framework. It should load automatically for older Windows systems. For '''Windows 10''', see '''[[Setup .NET]]''' for instructions. | |||
=== Upgrading === | |||
If you currently use Millennium Suite version 4.8 or older, uninstall it using the Windows Add/Remove utility. Your schedule and playlist files will not be deleted. | |||
=== Disable antivirus === | === Disable antivirus === | ||
If you use a third party antivirus, disable it temporarily while installing Management Suite. Norton and Avast are known to block the incoming connection to the PC from the mobile app if not disabled during installation. | If you use a third party antivirus, disable it temporarily while installing Management Suite. Norton and Avast are known to block the incoming connection to the PC from the mobile app if not disabled during installation. | ||
=== Run Setup === | |||
To install, open the zip file and run the Setup application by double clicking it. | To install, open the zip file and run the Setup application by double clicking it. | ||
=== Connect the Bell System === | |||
After installation is complete, plug in the USB cable between the Chime Master bell system and the PC's USB port. Make sure the bell system is powered on. The first time this connection is made, it may take several minutes for Windows to register the device drivers. Windows 8 provides a Device Setup icon in the system tray that shows the progress of the device preparation. | |||
After Windows notifies you that the device is ready to use, launch the Management Suite. | Wait until the drivers have loaded before proceeding. | ||
=== Run the software the first time === | |||
'''After''' Windows notifies you that the device is ready to use, launch the Management Suite. | |||
== Licensing for premium features == | == Licensing for premium features == | ||
| Line 40: | Line 71: | ||
Entering in the license code to the free downloaded Management Suite opens the features of the Premium version. If you have purchased and received a license code: | Entering in the license code to the free downloaded Management Suite opens the features of the Premium version. If you have purchased and received a license code: | ||
* | *Right click the mouse while hovering over the main menu window | ||
*Select Licensing. | *Select Licensing. | ||
*Enter your license code into the licensing window. | *Enter your license code into the licensing window. | ||
| Line 84: | Line 115: | ||
# Not plugging in the carillon to the PC during software installation so the driver can be properly installed with the software, | # Not plugging in the carillon to the PC during software installation so the driver can be properly installed with the software, | ||
# Starting Management Suite too soon after installation before the drivers are properly installed for the carillon. | # Starting Management Suite too soon after installation before the drivers are properly installed for the carillon. | ||
# Attempting to use Management Suite when the carillon is not connected to the PC. | |||
== Recording Librarian issues == | == Recording Librarian issues == | ||
| Line 93: | Line 125: | ||
* [https://www.chimemaster.com/downloads/ Support Home Page] | * [https://www.chimemaster.com/downloads/ Support Home Page] | ||
== | == Unable to load DLL == | ||
;Failed: Unable to load FTD2XX.DLL | |||
Do not start Management Suite until the USB driver for the carillon has loaded. | |||
* Check the USB connection | |||
* Newer versions of Windows check the internet for drivers before looking in the programs folder | |||
* Allow several minutes while waiting for the Millennium Carillon is ready to use notification | |||
If the drivers fail to load correctly, go to Windows Device Manager. '''Millennium Carillon''' should be on the main list or under Universal Serial Bus controllers. If it appears elsewhere on the list with a yellow warning symbol, right-click and choose to update drivers. | |||
If you wish to work on schedules and save to the local drive for loading into the carillon later, close this warning window and continue to use Management Suite without a carillon connection. Many features will not be available until you connect to the carillon so the program will recognize the model and features you have available. Selection titles should also be loaded from the carillon before working on schedules away from the ringing system. | |||
== License Issues == | |||
The license key is used to hash against the serial number of the carillon for activation. You must be connected to the carillon in order for the software to activate. | |||
Normally, the program is fully functional, including licensed features even when the carillon is not connected, for example when you take the computer home with you to work on scheduling. The license key is stored on the local computer in the following file (which may be hidden): | |||
C:\ProgramData\MillSuite\license.cmsl | |||
Your carillon's serial number and features are saved in the following file to support functionality when the PC is used away from the carillon: | |||
C:\Users\<username>\AppData\Local\Chime_Master_Systems\<app_id>\<app version>\user.config | |||
If either of these files cannot be found, then the Management Suite will revert to the light version. | |||
The connection status and the serial number of your carillon normally appear in the window title bar of the Management Suite program. | |||
== If All Else Fails... == | == If All Else Fails... == | ||
| Line 116: | Line 171: | ||
At this point, the button sizes and positions (if customized) will revert to their default values. If any users are set up for remote control access via the mobile apps, their permissions will have to be reset in the Administrator panel (usernames and passwords are saved in the carillon, permissions on the PC). | At this point, the button sizes and positions (if customized) will revert to their default values. If any users are set up for remote control access via the mobile apps, their permissions will have to be reset in the Administrator panel (usernames and passwords are saved in the carillon, permissions on the PC). | ||
=== Uninstall and re-install === | |||
Use Windows Setup - Apps & Features to uninstall Management Suite. Then delete all files from the Program Files directory or the entire directory itself before re-installing. | |||
C:\Program Files (x86)\Chime Master | |||
= Setup and Use = | = Setup and Use = | ||
| Line 121: | Line 181: | ||
*[[Using_Management_Suite|Operating instructions]] | *[[Using_Management_Suite|Operating instructions]] | ||
[[Category: | [[Category:Legacy_Products]][[Category:Management Suite]] | ||