Remote control mobile app setup: Difference between revisions

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<div style="font-size:84%">'''[http://www.ChimeMaster.com Home] > [[Chime_Master_Help|Help]] > [[Installation_documentation|Installation]] > [[Installation_documentation#Software|Software]]'''</div><br />

~~<embedvideo service="youtube">https://www.youtube.com/watch?v=KeGANf-jBfg?rel=0</embedvideo>~~

~~This~~ is ~~a walk through of a typical setup~~ for ~~three users~~. ~~The names and passwords should be changed to suit your requirements. This basic setup requires and uses an existing church WiFi network. Ideally~~, ~~both~~ the ~~PC and mobile devices would be connected~~ to ~~the same SSID~~.

Our new [[Remote_AX|Advanced eXperience Remote]] is now available! Call 800-344-7464 for upgrade information.

* If you are using one of our [[Advanced_eXperience|AX touchscreen products]], the following instructions '''do not apply''' to you.

An IT specialist may be required to set up a such network, if none exists, using a stand alone WiFi access point. He or she may also be able to help you forward the host port through your router and firewall to the public internet for [[remote control from anywhere]].

== End of Life Notice ==

* This application is no longer available in the mobile app stores.

~~If you have issues connecting after following this procedure, try restarting the WiFi router, computer, phone and or tablet. The most frequent solution~~ is ~~to connect all devices to~~ the ~~same network~~.

* Our current remote control for Advanced eXperience (AX) ringing systems replaces the Church Bell Remote app described below.

Call 800-344-7464 for upgrade information.

~~While this video uses Windows 10, it will run on previous versions. In all cases it requires~~ the ~~Microsoft [[Setup_~~.~~NET|.NET framework]] version greater or equal to 2.0~~.

== Setup Management Suite on host PC ==

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* A license code for the Premium Management Suite option

* PC running Windows operating system

* [[Setup_.NET|.NET framework]] 2.0 or greater installed

* LAN or WLAN connection to the PC with WiFi access

* USB cable to connect the bell ringing system to the PC

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# Do not connect the bell system to the PC USB port until after you install the software.

# Disable third party [[Install_Management_Suite#Antivirus issues|antivirus]] programs on the PC during Management Suite installation.

# Install .NET if it is not on the PC already

# Run the installer (as administrator if possible).

# Plug the bell system into the USB port of the PC and ''wait'' for the drivers to load.

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=== Video script ===

==== Download and install Management Suite ====

We are going to set up the Chime Master Church Bell remote mobile app.

First we will set up the Management Suite on our host PC~~. Go to [http://www.chimemaster.com/downloads/ Chime Master dot com slash downloads]. Scroll down the page and find the link to the Management Suite installation package~~. Click the link and the file will begin to download.

First we will set up the Management Suite on our host PC. Click the link and the file will begin to download.

~~In preparation for installation of~~ the ~~software, make sure that~~ the ~~bell~~ system is not ~~connected to the USB port of the PC until after the software is~~ installed.

We have removed the instruction to disconnect the system during installation. Also if Windows has been installed from a downloaded upgrade, .NET will not be installed. If .NET is not installed, see [[Setup_.NET|.NET Setup]].

Also temporarily disable any third-party antivirus software before running the installer.

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Agree to the EULA. next next next.. The software requires the .NET framework which is usually already a part of newer Windows systems. ... and close.

~~Now~~ connect the bell system to the host PC and ~~wait~~ for the drivers to install for the Millennium+ carillon. A notification that it is "ready to use" will appear when it is finished or you can click on the device setup icon to watch its progress.

( strikethrough - connect the bell system to the host PC and) Wait for the drivers to install for the Millennium+ carillon. A notification that it is "ready to use" will appear when it is finished or you can click on the device setup icon to watch its progress. (Do not attempt to start the program until driver installation is complete - this may take a few minutes.)

==== Start and setup Management Suite ====

Right click the desktop start icon. Notice that the default action in bold is to OPEN. Select properties at the bottom of this context menu, click the advanced button and check RUN AS ADMINISTRATOR. OK OK continue ...

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Let's launch Management Suite to make sure it is functional. When we launch the Remote screen, we should see a copy of the bell system's display. Close the remote screen, and notice that the menu only shows the functionality included with the free version of Management Suite.

We can key in our license code to unlock the premium features by right clicking over the menu and selecting LICENSING

===== Licensing =====

We can key in our license code to unlock the premium features by right clicking over the menu and selecting [[Install_Management_Suite#Licensing_for_premium_features|LICENSING]]

In addition to support for the mobile app - the premium license supports

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After the license has been accepted, Management Suite must be restarted for the premium features to be registered.

===== Firewall setup =====

In windows 10, Setup the Windows Firewall by searching for FIREWALL and launching Windows Firewall advanced. see our [[Install_Management_Suite#Configure_Windows_Firewall|installation instructions]] for other versions of windows.

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Chime Remote

Launch management suite and open the ADMINISTRATOR options panel.

===== Setup the remote server host =====

Launch management suite and open the [[Administration_MS|ADMINISTRATOR options panel]].

To support the mobile remote app, we need to enable the host server when we start management suite. For this setting to take effect, we have to restart the management suite.

After restarting Management Suite, open the ADMINISTRATOR options again. Make a note of the App Host Address. This is the address of this PC on the local area network.

After restarting Management Suite, open the ADMINISTRATOR options again. Make a note of the [[Administration_MS#Setting_up_the_mobile_app|App Host Address]]. This is the address of this PC on the local area network.

After we connect the mobile app to the network it will be able to reach the bell system host PC at this address. '''Note''' that this address probably will eventually change by itself unless it is made ''static''. Your IT person can make this happen.

Next we will add User Accounts for those who will be logging into the bell system using mobile apps on their phones and tablets. You should set up a separate user for each phone or tablet that will be used.

Next we will add [[Administration_MS#Mobile_App_User_Permissions|User Accounts]] for those who will be logging into the bell system using mobile apps on their phones and tablets. You should set up a separate user for each phone or tablet that will be used.

First add Father Russ and set his password to rusty. We will trust him to do the right thing with access to all functions at all times.

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== Setup mobile app ==

NOTE - These apps are no longer available. If you need remote control capability consider upgrading to our Advanced eXperience ringing systems that are fully supported by [[https://www.chimemaster.com/chime-center '''Chime.Center'''].

Requirements:

* Apple or Android tablet or phone

* Internet connection to Play or App store

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# Connect phone or tablet to the Internet

# Find and install Church Bell Remote Control from the App or Play Store

# Find and install Church Bell Remote Control from the App Store or Play Store

# Connect phone or tablet to the local church WiFi network (Internet connectivity is optional)

# Add host with IP address from host Management Suite setup notes

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=== Video script ===

==== Install the remote control app ====

Next we will set up the mobile app on the phone or tablet.

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We have to connect the phone to the Internet either through 4G or the church wifi network to get the app installed from the App Store or Play Store.

Launch the Store and search for CHURCH BELL REMOTE. Find the Chime Master Church Bell Remote ~~with the distinctive gold button and brown bell logo~~.

Launch the App Store or Play Store and search for CHURCH BELL REMOTE. Find the Chime Master Church Bell Remote.

Tap the INSTALL button.

The app will install automatically after it downloads, then we will exit the store.

==== Connect the phone to your WiFi ====

At this point, we need to be sure that we are connected to a wifi access point that is on the same local area network as the host PC that is running Management suite

Then launch the app from the ~~gold~~ button.

==== Setup the app ====

Then launch the app from the app icon button.

The EULA is easy to agree with, and a reminder will pop up that we need to finish setting up our link to the host PC in the Settings menu. We are reminded again in the display at the top of the app.

===== Add the host server =====

Tap the Settings button - then HOSTS - then ADD, to create a new link.

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The selected host will be displayed next to Host here in the settings menu and also in the gray area at the top of the remote screen.

==== Connecting and logging in ====

It may take a few seconds to make the connection. The connection timing can be lengthened in the SETTINGS menu if errors occur.

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After authentication, you will see the [[Church_Bell_Remote#Monitor_Level_and_Active_Zones|remote control buttons]] that are enabled for the user who is logged in.

==== Using the remote ====

Tapping Monitor (plus) will turn up the inside speaker. After a tap on Peal the blue status line will indicate when we can tap PLAY to begin ringing.

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When you launch the remote the next time, you will not have to type anything to log in. It should be ready to go, so long as your phone is connected to the church WiFi and the correct host has been selected.

== Recommended equipment ==

=== Windows PC ===

This is a requirement, but it doesn't have to be fancy. For remote access, Management Suite must be running in its server mode on a PC. The mobile application communicates with the PC which relays the commands to the carillon that is connected to the PC's USB port.

If you don't connect the PC to the internet, you could use an old office PC running Windows XP. Inexpensive laptops are available for less than $200 at most department and big box stores.

What '''will not''' work:

* Chromebooks

* Apple or Android tablets

* Windows RT

* Windows 10s (the new student/sandbox version)

=== Access point ===

In order to network your phone/tablet and the Windows PC together, WiFi is required. If the church doesn't have WiFi available, you can set up your own local area WiFi network using an access point.

Old discarded internet routers with working WiFi radios can be used for local access points without an internet connection. New access points are not expensive. All of them need some setup using a connected PC.

== Troubleshooting ==

The most common problem is getting the mobile device and the PC running Management Suite on the same network. Often guest WiFi networks in the church are not connected or are firewalled from the office LAN.

* If you are trying to connect to the public IP while in your facility, try turning WiFi off on your phone or tablet (no port reflection).

* Check the mobile Remote Control app [[Church_Bell_Remote#Error_Messages|error messages]]

* Try accessing the Management Suite host port from another PC browser. Enter the URL as IPaddress:Port (example: http://192.168.20.62:6777 the IP will be different for you)

** You should see a screen from the Millennium Suite server. If not, troubleshoot the network and firewalls.

[[Category:Management Suite]]

[[Category:~~Manual~~]]

[[Category:Legacy_Products]]

@@ Line 1: / Line 1: @@
 <div style="font-size:84%">'''[http://www.ChimeMaster.com Home] > [[Chime_Master_Help|Help]] > [[Installation_documentation|Installation]] > [[Installation_documentation#Software|Software]]'''</div><br />
-<embedvideo service="youtube">https://www.youtube.com/watch?v=KeGANf-jBfg?rel=0</embedvideo>
-This is a walk through of a typical setup for three users. The names and passwords should be changed to suit your requirements. This basic setup requires and uses an existing church WiFi network. Ideally, both the PC and mobile devices would be connected to the same SSID.
+Our new [[Remote_AX|Advanced eXperience Remote]] is now available! Call 800-344-7464 for upgrade information.
+* If you are using one of our [[Advanced_eXperience|AX touchscreen products]], the following instructions '''do not apply''' to you.
-An IT specialist may be required to set up a such network, if none exists, using a stand alone WiFi access point. He or she may also be able to help you forward the host port through your router and firewall to the public internet for [[remote control from anywhere]].
+== End of Life Notice ==
+* This application is no longer available in the mobile app stores.
-If you have issues connecting after following this procedure, try restarting the WiFi router, computer, phone and or tablet. The most frequent solution is to connect all devices to the same network.
+* Our current remote control for Advanced eXperience (AX) ringing systems replaces the Church Bell Remote app described below.
+Call 800-344-7464 for upgrade information.
-While this video uses Windows 10, it will run on previous versions. In all cases it requires the Microsoft [[Setup_.NET|.NET framework]] version greater or equal to 2.0.
 == Setup Management Suite on host PC ==
@@ Line 17: / Line 16: @@
 * A license code for the Premium Management Suite option
 * PC running Windows operating system
+* [[Setup_.NET|.NET framework]] 2.0 or greater installed
 * LAN or WLAN connection to the PC with WiFi access
 * USB cable to connect the bell ringing system to the PC
@@ Line 27: / Line 27: @@
 # Do not connect the bell system to the PC USB port until after you install the software.
 # Disable third party [[Install_Management_Suite#Antivirus issues|antivirus]] programs on the PC during Management Suite installation.
+# Install .NET if it is not on the PC already
 # Run the installer (as administrator if possible).
 # Plug the bell system into the USB port of the PC and ''wait'' for the drivers to load.
@@ Line 41: / Line 42: @@
 === Video script ===
+==== Download and install Management Suite ====
 We are going to set up the Chime Master Church Bell remote mobile app.
-First we will set up the Management Suite on our host PC. Go to [http://www.chimemaster.com/downloads/ Chime Master dot com slash downloads]. Scroll down the page and find the link to the Management Suite installation package. Click the link and the file will begin to download.
+First we will set up the Management Suite on our host PC. Click the link and the file will begin to download.
-In preparation for installation of the software, make sure that the bell system is not connected to the USB port of the PC until after the software is installed.
+We have removed the instruction to disconnect the system during installation. Also if Windows has been installed from a downloaded upgrade, .NET will not be installed. If .NET is not installed, see [[Setup_.NET|.NET Setup]].
 Also temporarily disable any third-party antivirus software before running the installer.
@@ Line 56: / Line 59: @@
 Agree to the EULA. next next next..   The software requires the .NET framework which is usually already a part of newer Windows systems. ... and close.
-Now connect the bell system to the host PC and wait for the drivers to install for the Millennium+ carillon. A notification that it is "ready to use" will appear when it is finished or you can click on the device setup icon to watch its progress.
+( strikethrough - connect the bell system to the host PC and)  Wait for the drivers to install for the Millennium+ carillon. A notification that it is "ready to use" will appear when it is finished or you can click on the device setup icon to watch its progress. (Do not attempt to start the program until driver installation is complete - this may take a few minutes.)
+==== Start and setup Management Suite ====
 Right click the desktop start icon. Notice that the default action in bold is to OPEN. Select properties at the bottom of this context menu, click the advanced button and check RUN AS ADMINISTRATOR.   OK OK continue ...
@@ Line 64: / Line 69: @@
 Let's launch Management Suite to make sure it is functional. When we launch the Remote screen, we should see a copy of the bell system's display. Close the remote screen, and notice that the menu only shows the functionality included with the free version of Management Suite.
-We can key in our license code to unlock the premium features by right clicking over the menu and selecting LICENSING
+===== Licensing =====
+We can key in our license code to unlock the premium features by right clicking over the menu and selecting [[Install_Management_Suite#Licensing_for_premium_features|LICENSING]]
 In addition to support for the mobile app - the premium license supports
@@ Line 72: / Line 79: @@
 After the license has been accepted, Management Suite must be restarted for the premium features to be registered.
+===== Firewall setup =====
 In windows 10, Setup the Windows Firewall by searching for FIREWALL and launching Windows Firewall advanced. see our [[Install_Management_Suite#Configure_Windows_Firewall|installation instructions]] for other versions of windows.
@@ Line 83: / Line 92: @@
   Chime Remote
-Launch management suite and open the ADMINISTRATOR options panel.
+===== Setup the remote server host =====
+Launch management suite and open the [[Administration_MS|ADMINISTRATOR options panel]].
 To support the mobile remote app, we need to enable the host server when we start management suite. For this setting to take effect, we have to restart the management suite.
-After restarting Management Suite, open the ADMINISTRATOR options again. Make a note of the App Host Address. This is the address of this PC on the local area network.
+After restarting Management Suite, open the ADMINISTRATOR options again. Make a note of the [[Administration_MS#Setting_up_the_mobile_app|App Host Address]]. This is the address of this PC on the local area network.
 After we connect the mobile app to the network it will be able to reach the bell system host PC at this address. '''Note''' that this address probably will eventually change by itself unless it is made ''static''. Your IT person can make this happen.
-Next we will add User Accounts for those who will be logging into the bell system using mobile apps on their phones and tablets. You should set up a separate user for each phone or tablet that will be used.
+Next we will add [[Administration_MS#Mobile_App_User_Permissions|User Accounts]] for those who will be logging into the bell system using mobile apps on their phones and tablets. You should set up a separate user for each phone or tablet that will be used.
 First add Father Russ and set his password to rusty. We will trust him to do the right thing with access to all functions at all times.
@@ Line 104: / Line 115: @@
 == Setup mobile app ==
+NOTE - These apps are no longer available. If you need remote control capability consider upgrading to our Advanced eXperience ringing systems that are fully supported by [[https://www.chimemaster.com/chime-center '''Chime.Center'''].
 Requirements:
 * Apple or Android tablet or phone
 * Internet connection to Play or App store
@@ Line 114: / Line 125: @@
 # Connect phone or tablet to the Internet
-# Find and install Church Bell Remote Control from the App or Play Store
+# Find and install Church Bell Remote Control from the App Store or Play Store
 # Connect phone or tablet to the local church WiFi network (Internet connectivity is optional)
 # Add host with IP address from host Management Suite setup notes
@@ Line 121: / Line 132: @@
 === Video script ===
+==== Install the remote control app ====
 Next we will set up the mobile app on the phone or tablet.
@@ Line 126: / Line 139: @@
 We have to connect the phone to the Internet either through 4G or the church wifi network to get the app installed from the App Store or Play Store.
-Launch the Store and search for CHURCH BELL REMOTE. Find the Chime Master Church Bell Remote with the distinctive gold button and brown bell logo.
+Launch the App Store or Play Store and search for CHURCH BELL REMOTE. Find the Chime Master Church Bell Remote.
 Tap the INSTALL button.
 The app will install automatically after it downloads, then we will exit the store.
+==== Connect the phone to your WiFi ====
 At this point, we need to be sure that we are connected to a wifi access point that is on the same local area network as the host PC that is running Management suite
-Then launch the app from the gold button.
+==== Setup the app ====
+Then launch the app from the app icon button.
 The EULA is easy to agree with, and a reminder will pop up that we need to finish setting up our link to the host PC in the Settings menu. We are reminded again in the display at the top of the app.
+===== Add the host server =====
 Tap the Settings button - then HOSTS - then ADD, to create a new link.
@@ Line 149: / Line 168: @@
 The selected host will be displayed next to Host here in the settings menu and also in the gray area at the top of the remote screen.
+==== Connecting and logging in ====
 It may take a few seconds to make the connection. The connection timing can be lengthened in the SETTINGS menu if errors occur.
@@ Line 157: / Line 178: @@
 After authentication, you will see the [[Church_Bell_Remote#Monitor_Level_and_Active_Zones|remote control buttons]] that are enabled for the user who is logged in.
+==== Using the remote ====
 Tapping Monitor (plus) will turn up the inside speaker.  After a tap on Peal the blue status line will indicate  when we can tap PLAY to begin ringing.
@@ Line 173: / Line 196: @@
 When you launch the remote the next time, you will not have to type anything to log in. It should be ready to go, so long as your phone is connected to the church WiFi and the correct host has been selected.
+== Recommended equipment ==
+=== Windows PC ===
+This is a requirement, but it doesn't have to be fancy. For remote access, Management Suite must be running in its server mode on a PC. The mobile application communicates with the PC which relays the commands to the carillon that is connected to the PC's USB port.
+If you don't connect the PC to the internet, you could use an old office PC running Windows XP. Inexpensive laptops are available for less than $200 at most department and big box stores.
+What '''will not''' work:
+* Chromebooks
+* Apple or Android tablets
+* Windows RT
+* Windows 10s (the new student/sandbox version)
+=== Access point ===
+In order to network your phone/tablet and the Windows PC together, WiFi is required. If the church doesn't have WiFi available, you can set up your own local area WiFi network using an access point.
+Old discarded internet routers with working WiFi radios can be used for local access points without an internet connection. New access points are not expensive. All of them need some setup using a connected PC.
+== Troubleshooting ==
+The most common problem is getting the mobile device and the PC running Management Suite on the same network. Often guest WiFi networks in the church are not connected or are firewalled from the office LAN.
+* If you are trying to connect to the public IP while in your facility, try turning WiFi off on your phone or tablet (no port reflection).
+* Check the mobile Remote Control app [[Church_Bell_Remote#Error_Messages|error messages]]
+* Try accessing the Management Suite host port from another PC browser. Enter the URL as IPaddress:Port (example: http://192.168.20.62:6777 the IP will be different for you)
+** You should see a screen from the Millennium Suite server. If not, troubleshoot the network and firewalls.
 [[Category:Management Suite]]
-[[Category:Manual]]
+[[Category:Legacy_Products]]