== Our Reputation ==
=== Accessible ===
Our products and services are user-friendly and affordable. We want you to have the information you need to make your decision and get the most out of your purchase.
We answer the phone when it rings
at our Ohio offices. You may be surprised that the person who answers the phone often has the answers to your questions. Every associate is trained to operate the equipment we sell and can assess your needs and help you achieve your goals.
Every year area representatives and technicians gather at our headquarters for intensive product training. We are confident to refer you to their care.
=== Forward Thinking ===
More than change for change’s sake, we actively embrace improvements that support our end goals.
Our products are based on mature and stable platforms that are reliable and secure from the risks that plague most connected equipment. You can buy from us now, and when you are ready for new technology [[Reasons_to_choose_Chime_Master#No_carillon_left_behind_Exclusive_Upgrade_Warranty|you will be able to upgrade]] without losing your initial investment.
=== Passionate ===
We care about people as much as we care about the quality of what we make. We’re passionate about bringing the two together for the best result.
== Why buy a Chime Master? ==
==== Do you want to add your own recorded special music? You can! ====
All Chime Master Six-SS carillons now include an SD/MP3 card slot to allow you to drag and drop your special music or custom recordings for playback on your bell system. These files can be programmed to play manually or automatically. This feature is an option on Millennium and Platinum carillon models.
==== Do you want to capture the skill of your own musicians? You can! ====
Chime Master carillons include our exclusive upgrade warranty. That means you will receive 100% of what you pay for your carillon when you trade it in for a Chime Master upgrade carillon during the warranty period. Even after the warranty has expired, we continue to offer generous pro-rated trade up credit. We value our clients and want you to have the latest technology available.