Keyboard volume is low

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Home > Help > Maintenance > Troubleshooting

This symptom is usually a conflict between the Chime Master dedicated keyboard and an organ keyboard in dual systems.

Sound restored when exiting then re-entering Record Mode

If exiting the record mode then re-entering restores the sound, this may be symptomatic of the keyboard that the carillon is connected to sending volume control messages. Many MIDI adapters on organs use the Swell Pedal to send the Chime Master volume control data. If you close the swell shades before disabling the bells with the MIDI stop, the system will remain at the low volume.

Solution 1 - Organ shut down procedure

Always open the swell shades before dis-engaging the Chime stop.

Solution 2 - Eliminate dynamics

Few organ MIDI interfaces provide dynamic output. In dual keyboard situations, you can maximize the Chime level so that it ignores the pedal position, but also the dedicated keyboard dynamics.

  1. Go to Setup Menu - Keyboard Sensitivity (Enter 3 Enter 6 Enter)
  2. Use the cursor controls to set the lower line parameters to Light:8 Heavy: 8
  3. Exit the setup menu (Enter)

Firmware update

Prior to the winter of 2017, the Volume control mode (vs. Velocity mode) was sticky. 2201 series Platinum and Millennium carillons can be updated with 0417 or later firmware. This firmware resets the system to expect dynamic velocity data every time the keyboard mode is engaged, until a volume control command is received. Exit the keyboard mode when finished performing at the organ, then restart the keyboard mode before performing on the dedicated keyboard.

Also see Update your Chime Master firmware.