Install Management Suite: Difference between revisions

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The Chime Master USB interface and drivers have passed the Windows Hardware Certification process and are digitally signed for easy installation with current versions of Windows. Before you install the software, connect the carillon to the USB port.

Install the Management Suite after connecting your PC to ~~the carillon. The three most common reasons Management Suite does not work are:~~

Install the Management Suite after connecting your PC to the carillon.

~~# Not installing the software as an administrator,~~

~~# Not plugging in the carillon to the PC during software installation so the driver can be properly installed with the software,~~

~~# Starting Management Suite too soon after installation before the drivers are properly installed for~~ the carillon.

==== unless installing on XP or Vista ====

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The Windows XP driver signing option must be set to Warn or Ignore (not Block) prior to installation (Control Panel > System > Hardware > Driver Signing).

~~==== Troubleshoot driver installation ====~~

=== Antivirus issues ===

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#Select "Allow the connection" and click Next.

#Type "Chime Master Remote" for the name and click Finish.

= Troubleshooting =

The most common reasons Management Suite does not work are:

# Not installing the software as an administrator,

# Not disabling third party antivirus during installation,

# Not plugging in the carillon to the PC during software installation so the driver can be properly installed with the software,

# Starting Management Suite too soon after installation before the drivers are properly installed for the carillon.

== Missing DLL error message ==

Occasionally, the first use of Management Suite after the installation will fail to properly recognize the carillon device drivers. Close the program and reboot the PC to reset this error.

= Setup and Use =

@@ Line 17: / Line 17: @@
 The Chime Master USB interface and drivers have passed the Windows Hardware Certification process and are digitally signed for easy installation with current versions of Windows. Before you install the software, connect the carillon to the USB port.
-Install the Management Suite after connecting your PC to the carillon. The three most common reasons Management Suite does not work are:
+Install the Management Suite after connecting your PC to the carillon.
-# Not installing the software as an administrator,
-# Not plugging in the carillon to the PC during software installation so the driver can be properly installed with the software,
-# Starting Management Suite too soon after installation before the drivers are properly installed for the carillon.
 ==== unless installing on XP or Vista ====
@@ Line 28: / Line 24: @@
 The Windows XP driver signing option must be set to Warn or Ignore (not Block) prior to installation (Control Panel > System > Hardware > Driver Signing).
-==== Troubleshoot driver installation ====
 === Antivirus issues ===
@@ Line 75: / Line 67: @@
 #Select "Allow the connection" and click Next.
 #Type "Chime Master Remote" for the name and click Finish.
+= Troubleshooting =
+The most common reasons Management Suite does not work are:
+# Not installing the software as an administrator,
+# Not disabling third party antivirus during installation,
+# Not plugging in the carillon to the PC during software installation so the driver can be properly installed with the software,
+# Starting Management Suite too soon after installation before the drivers are properly installed for the carillon.
+== Missing DLL error message ==
+Occasionally, the first use of Management Suite after the installation will fail to properly recognize the carillon device drivers. Close the program and reboot the PC to reset this error.
 = Setup and Use =