Church Bell Remote (for 2019 and older systems): Difference between revisions
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Your username is not authorized to access the system at this time. Check the User Accounts Administrator option in Management Suite for Times to Access for the user. If starting and ending times are the same, the user has access 24 hours on selected days. | Your username is not authorized to access the system at this time. Check the User Accounts Administrator option in Management Suite for Times to Access for the user. If starting and ending times are the same, the user has access 24 hours on selected days. | ||
== Management Suite server issues == | |||
=== Antivirus === | |||
Communications errors can be caused by antivirus programs. Norton and Avast are known to block the incoming connection to the PC from the mobile app. | |||
Try re-installing the Management Suite with antivirus temporarily disabled. | |||
We recommend protecting new PCs with Microsoft Security Essentials or the built-in antivirus included with Windows 8 and 10. | |||
=== Windows Firewall === | === Windows Firewall === | ||
==== Windows XP ==== | ==== Windows XP ==== | ||
#Open Firewall settings by holding the Windows key while pressing R, then type firewall.cpl (enter). | #Open Firewall settings by holding the Windows key while pressing R, then type firewall.cpl (enter). | ||
#Click the Exceptions tab, click the Add Port button and enter "Chime Master Remote" and enter the port displayed in the Host Administrator's window, and make sure TCP is selected. | #Click the Exceptions tab, click the Add Port button and enter "Chime Master Remote" and enter the port displayed in the Host Administrator's window, and make sure TCP is selected. | ||