Chime Master Help

Church Bell Remote (for 2019 and older systems): Difference between revisions

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/* Error Messages - sort alphabetically - add login
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Errors appear in the blue status display window at the top of the app. In addition, a window may pop up suggesting troubleshooting ideas.
Errors appear in the blue status display window at the top of the app. In addition, a window may pop up suggesting troubleshooting ideas.
==== Host Suspended ====


You cannot control the bell system when someone else is locally using the Management Suite on the host PC. Return the Management Suite to the Main Menu window.
==== Connection attempt timed out ====
Login failed - No access at this time
 
This generally involves the firewall(s) ignoring incoming connection requests.


Your username is not authorized to access the system at this time. Check the User Accounts Administrator option in Management Suite for Times to Access for the user. If starting and ending times are the same, the user has access 24 hours on selected days.
*Did you set up the port exception in Windows Firewall? See below.
==== Firmware Update Required ====
*Are other router firewalls preventing access?
*If you are trying to access through the public Internet with a slow connection, try increasing the Connection Timeout in the app settings.


The firmware version in the carillon does not support the remote app. Compatible firmware is distributed with the Management Suite, which us used to perform the update.
==== Error Communicating ====
==== Error Communicating ====


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This error can also be caused by antivirus programs. Norton and Avast are known to block the incoming connection to the PC from the mobile app. The PC can be protected with Microsoft Security Essentials while supporting the app.
This error can also be caused by antivirus programs. Norton and Avast are known to block the incoming connection to the PC from the mobile app. The PC can be protected with Microsoft Security Essentials while supporting the app.
==== Firmware Update Required ====
The firmware version in the carillon does not support the remote app. Compatible firmware is distributed with the Management Suite, which us used to perform the update.
==== Host may not be running ====
==== Host may not be running ====


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*If trying to access from public internet (4G), check network firewall settings and public IP, which may be subject to change (google "what is my ip" on the host PC).
*If trying to access from public internet (4G), check network firewall settings and public IP, which may be subject to change (google "what is my ip" on the host PC).


==== Connection attempt timed out ====
==== Host suspended ====
 
You cannot control the bell system when someone else is locally using the Management Suite on the host PC. Return the Management Suite to the Main Menu window.
Login failed - No access at this time
 
Your username is not authorized to access the system at this time. Check the User Accounts Administrator option in Management Suite for Times to Access for the user. If starting and ending times are the same, the user has access 24 hours on selected days.


This generally involves the firewall(s) ignoring incoming connection requests.
==== Login failed - No access at this time ====


*Did you set up the port exception in Windows Firewall? See below.
Your username is not authorized to access the system at this time. Check the User Accounts Administrator option in Management Suite for Times to Access for the user. If starting and ending times are the same, the user has access 24 hours on selected days.
*Are other router firewalls preventing access?
*If you are trying to access through the public Internet with a slow connection, try increasing the Connection Timeout in the app settings.


=== Windows Firewall ===
=== Windows Firewall ===
Retrieved from "https://help.chimemaster.com/p/Church_Bell_Remote_(for_2019_and_older_systems)"