Updating AX: Difference between revisions

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[[File:AllAX.png|frameless|1000px]]

A permanent internet connection is preferred, but if that is not reasonable in your situation, the options listed below can provide a temporary network so you can receive the updates your Advanced eXperience needs. Keep in mind, the further behind your system is, the longer it will take to complete the updates.

<br>

~~Your AX system also provides a Local Access Point (AP) network for offline remote control ability. This will not allow the updates as it is not an internet connection.~~

Please call us to schedule a time that you can have the system connected to the Internet so we can update it.

<br>

~~=== Update 1.4.20 ===~~

Please ~~plan~~ to ~~have your system online from Monday, June 26th through Friday, June 30th. If you are using~~ a ~~temporary solution, it's best to make an appointment with us when~~ you ~~plan to~~ have ~~your~~ system connected to the ~~internet~~ so we can ~~begin the~~ update~~. Otherwise, contact us once your internet connection is set up~~.

=== Connection Options ===

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# Once you are at home or at a nearby location where you can access the WiFi, plug in the WiFi antenna, then plug in the power cord.

# Setup the WiFi or connect to a router with an Ethernet cord. Help can be found on the [[Network_setup_AX|Network Setup]] page or by watching the [https://ezbells.com/ans0 Connect your AX to the Internet] video.

==== Verify system is connected ====

If your system is behind in updates, you will have to call our technicians to determine if it is online. The system can be reached by the update system, yet unresponsive to remote controls and Chime.Center indications.

Call 800-344-7464 and ask for an Advanced eXperience update technician.

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+[[File:AllAX.png|frameless|1000px]]
 A permanent internet connection is preferred, but if that is not reasonable in your situation, the options listed below can provide a temporary network so you can receive the updates your Advanced eXperience needs. Keep in mind, the further behind your system is, the longer it will take to complete the updates.
-<br>
+<br><br>
-Your AX system also provides a Local Access Point (AP) network for offline remote control ability. This will not allow the updates as it is not an internet connection.
+Please call us to schedule a time that you can have the system connected to the Internet so we can update it.
-<br>
-=== Update 1.4.20 ===
-Please plan to have your system online from Monday, June 26th through Friday, June 30th. If you are using a temporary solution, it's best to make an appointment with us when you plan to have your system connected to the internet so we can begin the update. Otherwise, contact us once your internet connection is set up.
 === Connection Options ===
@@ Line 22: / Line 20: @@
 # Once you are at home or at a nearby location where you can access the WiFi, plug in the WiFi antenna, then plug in the power cord.
 # Setup the WiFi or connect to a router with an Ethernet cord. Help can be found on the [[Network_setup_AX|Network Setup]] page or by watching the [https://ezbells.com/ans0 Connect your AX to the Internet] video.
+==== Verify system is connected ====
+If your system is behind in updates, you will have to call our technicians to determine if it is online. The system can be reached by the update system, yet unresponsive to remote controls and Chime.Center indications.
+Call 800-344-7464 and ask for an Advanced eXperience update technician.