Church Bell Remote (for 2019 and older systems): Difference between revisions

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[[File:ChurchbellRemoteApp.jpg|frameless|right|498px]]

If you have an '''AX touch screen ringing system''', click for instructions here: '''[[Remote_AX|Advanced eXperience Remote]]'''.

== End of Life Notice ==

* This application is no longer available in the mobile app stores.

* Our current remote control for Advanced eXperience (AX) ringing systems replaces the Church Bell Remote app described below.

Call 800-344-7464 for upgrade information.

== Installation ==

'''[[Remote control mobile app setup|Installation and Setup]]'''

=== Church Bell Remote app Requirements ===

*Chime Master bell control or electronic church bell carillon instrument

*Chime Master Management Suite for PC - full licensed version 4.9 or later with a network connection that is shared with your mobile device

*Android™ phones and tablets (including Kindle Fire) with Gingerbread (ver 2) or later

*iPhone, iPad or iPod Touch with iOS version 8 or later

*iPhone, iPad or iPod Touch with iOS version 5 or later

=== FAQ ===

*Can I hear the bells ring on my phone?

*Can I hear the bells ring on my phone?

<blockquote>Church Bell Remote sends commands to your Chime Master church bell ringing equipment and receives status for the phone's display. No bell sounds are heard from the phone.</blockquote>

Church Bell Remote sends commands to your Chime Master church bell ringing equipment and receives status for the phone's display. No bell sounds are heard from the phone.

*Can I ring my bells when I'm away from the church Wi-Fi network?

<blockquote>Yes, you can access your bell ringing system from your mobile device while away from the church using your 3G/4G mobile data, and home or public Wi-Fi connection that has access to the remote management PC. See [[Remote control from anywhere]].</blockquote>

*~~Do you have~~ church ~~bell ring tones available~~?

~~Download our Church Bell Soundboard~~ from the ~~iTunes~~ or the ~~Play Store~~. ~~Bell ringing and favorite hymns can be played on your phone and saved as ring tones~~.

*Can I ring my bells when I'm away from the church Wi-Fi network?

== Using Church Bell Remote ==

Yes, you can access your bell ringing system from your mobile device while away from the church using your 3G/4G mobile data, and home or public Wi-Fi connection that has access to the remote management PC.

=== The Church Bell Remote Screen ===

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The name of the host bell system you are currently connected to is displayed with a gray background. If a number appears after the host name in parenthesis, you are not alone. The number of users currently logged in and able to control the system is displayed. If you have multiple bell ringing hosts to choose from, tap the host name to bring up a selection list.

System Status

====System Status====

System status is displayed in blue characters. When the system is waiting for a command it will say, "Standby." If you tap a function button that is programmed to wait for the Play button, the status will read, "Ready to Play." If active, it will display the selection currently playing. If it is counting down a repeated selection like a funeral toll, it will display the remaining number of tolls.

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==== Function Select Buttons ====

The buttons are arranged with programmable function buttons at the top. There can be from zero to eight ~~of these~~ depending on their programming and your user permissions. The ringing action for each button is set up using the Settings-Remote Buttons panel of the remote management software. User permissions for each button is granted in the remote management software Administrator panel.

The buttons are arranged with programmable function buttons at the top. There can be from zero to eight function buttons shown, depending on their programming and your [[Administration_MS#Mobile_App_User_Permissions|user permissions]]. The ringing action for each button is set up using the [[Settings_MS_SixSS#Edit_Remote_Buttons|Settings-Remote Buttons]] panel of the remote management software. [[Administration_MS#Mobile_App_User_Permissions|User permissions]] for each button is granted in the remote management software Administrator panel.

==== Volume Buttons ====

Two volume level buttons are displayed in the app unless the app setting Use Phone's Volume Buttons option (Android only) is selected. These buttons (or the phone volume buttons while the app is active) control the volume of the inside speakers that monitor the ringing system, including the church PA system if it is connected to the Audio Inside line output jack. You must have the administrator's permission to be able to adjust the level.

Two volume level buttons are displayed in the app unless the app setting "Use Phone's Volume Buttons" option (Android only) is selected. These buttons (or the phone volume buttons while the app is active) control the volume of the inside speakers that monitor the ringing system, including the church PA system if it is connected to the Audio Inside line output jack. You must have the [[Administration_MS#Mobile_App_User_Permissions|administrator's permission]] to be able to adjust the level.

==== Millennium Carillon Keyboard Buttons ====

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The Voice button sequences through your available bell voices, and re-activates the keyboard after performing the recording and saving operations.

Stop and Play

=====Stop and Play=====

The programmable buttons can be set to either play immediately or wait for the Play button. If set to wait, the system will suspend its automatic schedule for an hour while it waits for thePlay button. While the system is playing the Stop button will cancel the currently playing selection. If you wish to stop an entire concert, tap the Stop button twice.

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Tapping Selection Entry provides a window that accepts any selection you want to hear. For example, tap Selection Entry, then tap on the window for a numeric keypad and enter 1225 to queue Amazing Grace. Then tap the Play button when you're ready. Tap Selection Entry again to close the window.

==== Auto Off ====

You can suspend the automatic schedule for special events by pressing the Auto Off button. The button icon will change from an "X" to a calendar, and the text will change to "Resume Auto." Press again to resume the automatic schedules. There is a built-in delay to resume automation if you forget to manually restart it. This delay is set in the [[Settings_MS2201#Suspend_Automation_Timeout|Management Suite Settings]] screen.

=== Exiting the App ===

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Like most Android apps, Church Bell Remote will save where you are if you suspend it using the Android Home button. When you return to the Remote, you will quickly be logged in to your bell system and the screen will update with the system's status. If you exit by tapping the Android Back button, you will be logged out of the bell system's host and the app will shut down and remove itself from your device's memory.

For newer versions of Android, you may need to open the recent apps and swipe the app out of the list to completely close the app.

==== iOS 7 and newer ====

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The button size can be set by setting how many buttons you want on each row of the display.

Lock Screen Orientation

====Lock Screen Orientation====

The button sizes will change when you rotate the phone or tablet display. Once you determine how you want to use the app, you can lock the app's display orientation.

~~The button sizes will change when you rotate the phone or tablet display, so once you determine how you want to use the app, you can lock the app's display orientation.~~

==== Timeouts ====

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| [[File:al-630-320.png|40px|center]] || al || Alma Mater

|-

| [[File:bp-630-320.png|40px|center]] || fi || School Fight Song

| [[File:Fi-630-320.png|40px|center]] || fi || School Fight Song

|-

| [[File:sa-630-320.png|40px|center]] || sa || Consecration Sanctus church bell

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This generally involves the firewall(s) ignoring incoming connection requests.

*Did you set up the port exception in Windows Firewall? See below.

*Did you set up the port exception in Windows Firewall? See [[Church_Bell_Remote#Windows Firewall|Windows Firewall]] help below.

*Are other router firewalls preventing access?

*If you are trying to access through the public Internet with a slow connection, try increasing the Connection Timeout in the app settings.

*If you are trying to access through the public Internet with a slow connection, try increasing the '''Connection Timeout''' in the app settings.

==== Error Communicating ====

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==== Host may not be running ====

The app is not able to reach the Management Suite host ~~system~~.

The app is not able to reach the Management Suite host interface.

*Did you correctly enter the IP address of the host PC?

*Is the host PC running? Did it go to sleep? Check power settings.

*Is the Management Suite running?

*Double check that your mobile device is connected to the same network as the host PC.

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==== Host suspended ====

You cannot control the bell system when someone else is locally using the Management Suite on the host PC. Return the Management Suite to the Main Menu window.

~~Login failed - No access at this time~~

Your username is not authorized to access the system at this time. Check the User Accounts Administrator option in Management Suite for Times to Access for the user. If starting and ending times are the same, the user has access 24 hours on selected days.

==== Login failed - No access at this time ====

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==== Request timed out ====

The Remote Control app ~~defaults~~ to ~~a 5 second timeout for communications~~. ~~You may find that~~ settings ~~between 20 and 30 seconds result in fewer errors~~. ~~The Settings menu on~~ the ~~mobile app allows you~~ to ~~change both connection and data reception timeouts~~.

The Remote Control app is not able to reach the PC that Management Suite is installed on.

*Is the host PC running? Did it go to sleep? Check power settings.

* Has the IP address of the PC changed (DHCP instead of a static address)?

* Is a firewall or router setting preventing access to the PC?

* Try increasing '''Data Timeout''' if on a slow network.

== ~~Management Suite server~~ setup ==

== Initial setup ==

~~# Complete installation of Management Suite on the host PC.~~

For a complete system setup tutorial see [[Remote_control_mobile_app_setup|Remote Control Mobile App Setup]].

~~# Test functionality of Management Suite by launching the local Remote Control screen on the PC. You should~~ see ~~a copy of the carillon front panel display. Close Remote Control.~~

~~# Complete the~~ [[~~Administration_MS#Mobile_App_Host~~|Mobile App ~~Host~~]] ~~setup instructions.~~

~~# If you have problems connecting, try rebooting the host PC, your phone, and your WiFi access point if you made any changes to it.~~

~~# Review other possible issues below if you cannot connect~~.

=== Run as administrator ===

==== Run as administrator ====

You must launch Management Suite as an Administrator to enable the remote control host server. Newer systems will ask you if you are sure you want to allow the software to make changes to your PC. See the Management Suite section on [[Administration_MS#User_Account_Control|User Account Control]] for options.

=== Antivirus ===

==== Antivirus ====

Communications errors can be caused by antivirus programs. Norton and Avast are known to block the incoming connection to the PC from the mobile app.

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Try re-installing the Management Suite with antivirus temporarily disabled.

=== Windows Firewall ===

==== Windows Firewall ====

Ensure that the Host PC has the necessary port opened in the Windows Firewall by following the steps outlined at:

==== Windows XP ====

https://help.chimemaster.com/p/Install_Management_Suite#Remote_App_and_Windows_Firewall

===== Windows XP =====

#Open Firewall settings by holding the Windows key while pressing R, then type firewall.cpl (enter).

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#Click OK to create the exception. Click OK to close Windows Firewall.

==== Windows Vista, 7 to 10 ====

===== Windows Vista, 7 to 10 =====

#Open Firewall Advanced settings by holding the Windows key while pressing R, then type wf.msc (enter).

# Open Firewall Advanced settings by holding the Windows key while pressing R, then type wf.msc (enter).

#Click "Inbound Rules" in the left column of the window. Select Rule type "Port" then click Next.

# Click "Inbound Rules" in the left column of the window and create a "New Rule in the right column.

#Select TCP and enter the port displayed in the Host Administrator's window for the specific local port and click Next.

# Select Rule type "Port" then click Next.

#Select "Allow the connection" and click Next.

# Select TCP and enter the port displayed in the Host Administrator's window for the specific local port and click Next.

#Type "Chime Master Remote" for the name and click Finish.

# Select "Allow the connection" and click Next.

# Apply the rule for all three (Domain, Private and Public).

# Type "Chime Master Remote" for the name and click Finish.

# Close the Firewall window and continue.

=== Setup the phone or tablet ===

# If you have problems connecting, try rebooting the host PC, your phone, and your WiFi access point if you made any changes to it.

# Ensure that Management Suite is started and running as an Administrator on the host computer. If you are unsure if Management Suite is running as an Administrator, close Management Suite and restart by right clicking on the Management Suite icon and selecting “Run as Administrator.”

# Ensure that the area you are using the Church Bell Remote app has adequate WiFi coverage. Weak or borderline connections will not work well with the remote app. Test this by moving around your WiFi network and testing from multiple areas.

# Ensure that the IP Address and Port shown in the Administrator menu of the Management Suite matches the IP Address and Port shown under Settings>Host in the Church Bell Remote app.

# Look up [[Church_Bell_Remote#Error_Messages|error messages]] that you receive on the mobile app.

[[Category:~~Manual~~]]

[[Category:Legacy_Products]]

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+[[File:ChurchbellRemoteApp.jpg|frameless|right|498px]]
+If you have an '''AX touch screen ringing system''', click for instructions here: '''[[Remote_AX|Advanced eXperience Remote]]'''.
+== End of Life Notice ==
+* This application is no longer available in the mobile app stores.
+* Our current remote control for Advanced eXperience (AX) ringing systems replaces the Church Bell Remote app described below.
+Call 800-344-7464 for upgrade information.
+== Installation ==
+'''[[Remote control mobile app setup|Installation and Setup]]'''
 === Church Bell Remote app Requirements ===
 *Chime Master bell control or electronic church bell carillon instrument
 *Chime Master Management Suite for PC - full licensed version 4.9 or later with a network connection that is shared with your mobile device
-*Android™ phones and tablets (including Kindle Fire) with Gingerbread (ver 2) or later
+*iPhone, iPad or iPod Touch with iOS version 8 or later
-*iPhone, iPad or iPod Touch with iOS version 5 or later
 === FAQ ===
-*Can I hear the bells ring on my phone?
+*<b>Can I hear the bells ring on my phone?</b>
+<blockquote>Church Bell Remote sends commands to your Chime Master church bell ringing equipment and receives status for the phone's display. No bell sounds are heard from the phone.</blockquote>
-Church Bell Remote sends commands to your Chime Master church bell ringing equipment and receives status for the phone's display. No bell sounds are heard from the phone.
+*<b>Can I ring my bells when I'm away from the church Wi-Fi network?</b>
+<blockquote>Yes, you can access your bell ringing system from your mobile device while away from the church using your 3G/4G mobile data, and home or public Wi-Fi connection that has access to the remote management PC. <br>See [[Remote control from anywhere]].</blockquote>
-*Do you have church bell ring tones available?
-Download our Church Bell Soundboard from the iTunes or the Play Store. Bell ringing and favorite hymns can be played on your phone and saved as ring tones.
-*Can I ring my bells when I'm away from the church Wi-Fi network?
+== Using Church Bell Remote ==
-Yes, you can access your bell ringing system from your mobile device while away from the church using your 3G/4G mobile data, and home or public Wi-Fi connection that has access to the remote management PC.
 === The Church Bell Remote Screen ===
@@ Line 27: / Line 33: @@
 The name of the host bell system you are currently connected to is displayed with a gray background. If a number appears after the host name in parenthesis, you are not alone. The number of users currently logged in and able to control the system is displayed. If you have multiple bell ringing hosts to choose from, tap the host name to bring up a selection list.
-System Status
+====System Status====
 System status is displayed in blue characters. When the system is waiting for a command it will say, "Standby." If you tap a function button that is programmed to wait for the Play button, the status will read, "Ready to Play." If active, it will display the selection currently playing. If it is counting down a repeated selection like a funeral toll, it will display the remaining number of tolls.
@@ Line 35: / Line 41: @@
 ==== Function Select Buttons ====
-The buttons are arranged with programmable function buttons at the top. There can be from zero to eight of these depending on their programming and your user permissions. The ringing action for each button is set up using the Settings-Remote Buttons panel of the remote management software. User permissions for each button is granted in the remote management software Administrator panel.
+The buttons are arranged with programmable function buttons at the top. There can be from zero to eight function buttons shown, depending on their programming and your [[Administration_MS#Mobile_App_User_Permissions|user permissions]]. The ringing action for each button is set up using the [[Settings_MS_SixSS#Edit_Remote_Buttons|Settings-Remote Buttons]] panel of the remote management software. [[Administration_MS#Mobile_App_User_Permissions|User permissions]] for each button is granted in the remote management software Administrator panel.
 ==== Volume Buttons ====
-Two volume level buttons are displayed in the app unless the app setting Use Phone's Volume Buttons option (Android only) is selected. These buttons (or the phone volume buttons while the app is active) control the volume of the inside speakers that monitor the ringing system, including the church PA system if it is connected to the Audio Inside line output jack. You must have the administrator's permission to be able to adjust the level.
+Two volume level buttons are displayed in the app unless the app setting "Use Phone's Volume Buttons" option (Android only) is selected. These buttons (or the phone volume buttons while the app is active) control the volume of the inside speakers that monitor the ringing system, including the church PA system if it is connected to the Audio Inside line output jack. You must have the [[Administration_MS#Mobile_App_User_Permissions|administrator's permission]] to be able to adjust the level.
 ==== Millennium Carillon Keyboard Buttons ====
@@ Line 50: / Line 56: @@
 The Voice button sequences through your available bell voices, and re-activates the keyboard after performing the recording and saving operations.
-Stop and Play
+=====Stop and Play=====
 The programmable buttons can be set to either play immediately or wait for the Play button. If set to wait, the system will suspend its automatic schedule for an hour while it waits for thePlay button. While the system is playing the Stop button will cancel the currently playing selection. If you wish to stop an entire concert, tap the Stop button twice.
@@ Line 57: / Line 63: @@
 Tapping Selection Entry provides a window that accepts any selection you want to hear. For example, tap Selection Entry, then tap on the window for a numeric keypad and enter 1225 to queue Amazing Grace. Then tap the Play button when you're ready. Tap Selection Entry again to close the window.
+==== Auto Off ====
+You can suspend the automatic schedule for special events by pressing the Auto Off button. The button icon will change from an "X" to a calendar, and the text will change to "Resume Auto." Press again to resume the automatic schedules. There is a built-in delay to resume automation if you forget to manually restart it. This delay is set in the [[Settings_MS2201#Suspend_Automation_Timeout|Management Suite Settings]] screen.
 === Exiting the App ===
@@ Line 62: / Line 72: @@
 Like most Android apps, Church Bell Remote will save where you are if you suspend it using the Android Home button. When you return to the Remote, you will quickly be logged in to your bell system and the screen will update with the system's status. If you exit by tapping the Android Back button, you will be logged out of the bell system's host and the app will shut down and remove itself from your device's memory.
+For newer versions of Android, you may need to open the recent apps and swipe the app out of the list to completely close the app.
 ==== iOS 7 and newer ====
@@ Line 96: / Line 108: @@
 The button size can be set by setting how many buttons you want on each row of the display.
-Lock Screen Orientation
+====Lock Screen Orientation====
+The button sizes will change when you rotate the phone or tablet display. Once you determine how you want to use the app, you can lock the app's display orientation.
-The button sizes will change when you rotate the phone or tablet display, so once you determine how you want to use the app, you can lock the app's display orientation.
 ==== Timeouts ====
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 | [[File:al-630-320.png|40px|center]] || al || Alma Mater
 |-
-| [[File:bp-630-320.png|40px|center]] || fi || School Fight Song
+| [[File:Fi-630-320.png|40px|center]] || fi || School Fight Song
 |-
 | [[File:sa-630-320.png|40px|center]] || sa || Consecration Sanctus church bell
@@ Line 154: / Line 167: @@
 This generally involves the firewall(s) ignoring incoming connection requests.
-*Did you set up the port exception in Windows Firewall? See below.
+*Did you set up the port exception in Windows Firewall? See [[Church_Bell_Remote#Windows Firewall|Windows Firewall]] help below.
 *Are other router firewalls preventing access?
-*If you are trying to access through the public Internet with a slow connection, try increasing the Connection Timeout in the app settings.
+*If you are trying to access through the public Internet with a slow connection, try increasing the '''Connection Timeout''' in the app settings.
 ==== Error Communicating ====
@@ Line 172: / Line 185: @@
 ==== Host may not be running ====
-The app is not able to reach the Management Suite host system.
+The app is not able to reach the Management Suite host interface.
-*Did you correctly enter the IP address of the host PC?
-*Is the host PC running? Did it go to sleep? Check power settings.
 *Is the Management Suite running?
 *Double check that your mobile device is connected to the same network as the host PC.
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 ==== Host suspended ====
 You cannot control the bell system when someone else is locally using the Management Suite on the host PC. Return the Management Suite to the Main Menu window.
-Login failed - No access at this time
-Your username is not authorized to access the system at this time. Check the User Accounts Administrator option in Management Suite for Times to Access for the user. If starting and ending times are the same, the user has access 24 hours on selected days.
 ==== Login failed - No access at this time ====
@@ Line 193: / Line 200: @@
 ==== Request timed out ====
-The Remote Control app defaults to a 5 second timeout for communications. You may find that settings between 20 and 30 seconds result in fewer errors. The Settings menu on the mobile app allows you to change both connection and data reception timeouts.
+The Remote Control app is not able to reach the PC that Management Suite is installed on.
+*Is the host PC running? Did it go to sleep? Check power settings.
+* Has the IP address of the PC changed (DHCP instead of a static address)?
+* Is a firewall or router setting preventing access to the PC?
+* Try increasing '''Data Timeout''' if on a slow network.
-== Management Suite server setup ==
+== Initial setup ==
-# Complete installation of Management Suite on the host PC.
+For a complete system setup tutorial see [[Remote_control_mobile_app_setup|Remote Control Mobile App Setup]].
-# Test functionality of Management Suite by launching the local Remote Control screen on the PC. You should see a copy of the carillon front panel display. Close Remote Control.
-# Complete the [[Administration_MS#Mobile_App_Host|Mobile App Host]] setup instructions.
-# If you have problems connecting, try rebooting the host PC, your phone, and your WiFi access point if you made any changes to it.
-# Review other possible issues below if you cannot connect.
-=== Run as administrator ===
+==== Run as administrator ====
 You must launch Management Suite as an Administrator to enable the remote control host server. Newer systems will ask you if you are sure you want to allow the software to make changes to your PC. See the Management Suite section on [[Administration_MS#User_Account_Control|User Account Control]] for options.
-=== Antivirus ===
+==== Antivirus ====
 Communications errors can be caused by antivirus programs. Norton and Avast are known to block the incoming connection to the PC from the mobile app.
@@ Line 213: / Line 221: @@
 Try re-installing the Management Suite with antivirus temporarily disabled.
-=== Windows Firewall ===
+==== Windows Firewall ====
+Ensure that the Host PC has the necessary port opened in the Windows Firewall by following the steps outlined at:
-==== Windows XP ====
+https://help.chimemaster.com/p/Install_Management_Suite#Remote_App_and_Windows_Firewall
+===== Windows XP =====
 #Open Firewall settings by holding the Windows key while pressing R, then type firewall.cpl (enter).
@@ Line 221: / Line 230: @@
 #Click OK to create the exception. Click OK to close Windows Firewall.
-==== Windows Vista, 7 to 10 ====
+===== Windows Vista, 7 to 10 =====
-#Open Firewall Advanced settings by holding the Windows key while pressing R, then type wf.msc (enter).
+# Open Firewall Advanced settings by holding the Windows key while pressing R, then type wf.msc (enter).
-#Click "Inbound Rules" in the left column of the window. Select Rule type "Port" then click Next.
+# Click "Inbound Rules" in the left column of the window and create a "New Rule in the right column.
-#Select TCP and enter the port displayed in the Host Administrator's window for the specific local port and click Next.
+# Select Rule type "Port" then click Next.
-#Select "Allow the connection" and click Next.
+# Select TCP and enter the port displayed in the Host Administrator's window for the specific local port and click Next.
-#Type "Chime Master Remote" for the name and click Finish.
+# Select "Allow the connection" and click Next.
+# Apply the rule for all three (Domain, Private and Public).
+# Type "Chime Master Remote" for the name and click Finish.
+# Close the Firewall window and continue.
+=== Setup the phone or tablet ===
+# If you have problems connecting, try rebooting the host PC, your phone, and your WiFi access point if you made any changes to it.
+# Ensure that Management Suite is started and running as an Administrator on the host computer. If you are unsure if Management Suite is running as an Administrator, close Management Suite and restart by right clicking on the Management Suite icon and selecting “Run as Administrator.”
+# Ensure that the area you are using the Church Bell Remote app has adequate WiFi coverage. Weak or borderline connections will not work well with the remote app. Test this by moving around your WiFi network and testing from multiple areas.
+# Ensure that the IP Address and Port shown in the Administrator menu of the Management Suite matches the IP Address and Port shown under Settings>Host in the Church Bell Remote app.
+# Look up [[Church_Bell_Remote#Error_Messages|error messages]] that you receive on the mobile app.
-[[Category:Manual]]
+[[Category:Legacy_Products]]