Church Bell Remote (for 2019 and older systems): Difference between revisions
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''[[Remote control mobile app setup|Installation and Setup]]'' | [[File:ChurchbellRemoteApp.jpg|frameless|right|498px]] | ||
If you have an '''AX touch screen ringing system''', click for instructions here: '''[[Remote_AX|Advanced eXperience Remote]]'''. | |||
== End of Life Notice == | |||
* This application is no longer available in the mobile app stores. | |||
* Our current remote control for Advanced eXperience (AX) ringing systems replaces the Church Bell Remote app described below. | |||
Call 800-344-7464 for upgrade information. | |||
== Installation == | |||
'''[[Remote control mobile app setup|Installation and Setup]]''' | |||
=== Church Bell Remote app Requirements === | === Church Bell Remote app Requirements === | ||
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*Chime Master bell control or electronic church bell carillon instrument | *Chime Master bell control or electronic church bell carillon instrument | ||
*Chime Master Management Suite for PC - full licensed version 4.9 or later with a network connection that is shared with your mobile device | *Chime Master Management Suite for PC - full licensed version 4.9 or later with a network connection that is shared with your mobile device | ||
*iPhone, iPad or iPod Touch with iOS version 8 or later | *iPhone, iPad or iPod Touch with iOS version 8 or later | ||
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*<b>Can I hear the bells ring on my phone?</b> | *<b>Can I hear the bells ring on my phone?</b> | ||
<blockquote>Church Bell Remote sends commands to your Chime Master church bell ringing equipment and receives status for the phone's display. No bell sounds are heard from the phone.</blockquote> | <blockquote>Church Bell Remote sends commands to your Chime Master church bell ringing equipment and receives status for the phone's display. No bell sounds are heard from the phone.</blockquote> | ||
*<b>Can I ring my bells when I'm away from the church Wi-Fi network?</b> | *<b>Can I ring my bells when I'm away from the church Wi-Fi network?</b> | ||
<blockquote>Yes, you can access your bell ringing system from your mobile device while away from the church using your 3G/4G mobile data, and home or public Wi-Fi connection that has access to the remote management PC. <br>See [[Remote control from anywhere]].</blockquote> | <blockquote>Yes, you can access your bell ringing system from your mobile device while away from the church using your 3G/4G mobile data, and home or public Wi-Fi connection that has access to the remote management PC. <br>See [[Remote control from anywhere]].</blockquote> | ||
== Using Church Bell Remote == | |||
=== The Church Bell Remote Screen === | === The Church Bell Remote Screen === | ||
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This generally involves the firewall(s) ignoring incoming connection requests. | This generally involves the firewall(s) ignoring incoming connection requests. | ||
*Did you set up the port exception in Windows Firewall? See below. | *Did you set up the port exception in Windows Firewall? See [[Church_Bell_Remote#Windows Firewall|Windows Firewall]] help below. | ||
*Are other router firewalls preventing access? | *Are other router firewalls preventing access? | ||
*If you are trying to access through the public Internet with a slow connection, try increasing the '''Connection Timeout''' in the app settings. | *If you are trying to access through the public Internet with a slow connection, try increasing the '''Connection Timeout''' in the app settings. | ||
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==== Windows Firewall ==== | ==== Windows Firewall ==== | ||
Ensure that the Host PC has the necessary port opened in the Windows Firewall by following the steps outlined at: | |||
https://help.chimemaster.com/p/Install_Management_Suite#Remote_App_and_Windows_Firewall | |||
===== Windows XP ===== | ===== Windows XP ===== | ||
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===== Windows Vista, 7 to 10 ===== | ===== Windows Vista, 7 to 10 ===== | ||
# Open Firewall Advanced settings by holding the Windows key while pressing R, then type wf.msc (enter). | # Open Firewall Advanced settings by holding the Windows key while pressing R, then type wf.msc (enter). | ||
# Click "Inbound Rules" in the left column of the window. Select Rule type "Port" then click Next. | # Click "Inbound Rules" in the left column of the window and create a "New Rule in the right column. | ||
# Select Rule type "Port" then click Next. | |||
# Select TCP and enter the port displayed in the Host Administrator's window for the specific local port and click Next. | # Select TCP and enter the port displayed in the Host Administrator's window for the specific local port and click Next. | ||
# Select "Allow the connection" and click Next. | # Select "Allow the connection" and click Next. | ||
# Apply the rule for all three (Domain, Private and Public). | |||
# Type "Chime Master Remote" for the name and click Finish. | # Type "Chime Master Remote" for the name and click Finish. | ||
# Close the Firewall window and continue. | |||
=== Setup the phone or tablet === | === Setup the phone or tablet === | ||
# If you have problems connecting, try rebooting the host PC, your phone, and your WiFi access point if you made any changes to it. | # If you have problems connecting, try rebooting the host PC, your phone, and your WiFi access point if you made any changes to it. | ||
# | # Ensure that Management Suite is started and running as an Administrator on the host computer. If you are unsure if Management Suite is running as an Administrator, close Management Suite and restart by right clicking on the Management Suite icon and selecting “Run as Administrator.” | ||
# Ensure that the area you are using the Church Bell Remote app has adequate WiFi coverage. Weak or borderline connections will not work well with the remote app. Test this by moving around your WiFi network and testing from multiple areas. | |||
# Ensure that the IP Address and Port shown in the Administrator menu of the Management Suite matches the IP Address and Port shown under Settings>Host in the Church Bell Remote app. | |||
# Look up [[Church_Bell_Remote#Error_Messages|error messages]] that you receive on the mobile app. | # Look up [[Church_Bell_Remote#Error_Messages|error messages]] that you receive on the mobile app. | ||
[[Category: | [[Category:Legacy_Products]] | ||