Troubleshoot Six-SS: Difference between revisions
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<div style="font-size:84%">'''[http://www.ChimeMaster.com Home] > [[Chime_Master_Help|Help]] > [[Operating manuals]] > [[:Category:Legacy_Products|Previous Generation]]'''</div> | |||
== Symptom == | |||
== | === Selection not found === | ||
When a selection is supposed to play, your carillon displays | |||
Selection Not Found | |||
If enough of these errors accumulate, the system will lock up with one of two notifications: | If enough of these errors accumulate, the system will lock up with one of two notifications: | ||
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Excessive SD Card Errors | Excessive SD Card Errors | ||
Call for Service | Call for Service | ||
Or | |||
Excessive COM Errors | Excessive COM Errors | ||
Call for Service | Call for Service | ||
Follow the remedy below for '''SD Card Errors'''. Call 800-432-3977 for help with '''COM Errors'''. | |||
=== Seasonal list empty === | |||
If when trying to play a random hymn, the display says the seasonal list is empty, check the issues on the [[Playlist_empty_error_message|Playlist empty error page]]. | |||
== Remedy == | == Remedy == | ||
If the selection number is not valid, it will never be found. This will not result in a system lockup. Determine the correct selection code to use. | |||
=== Eject and reinstall SD cards === | === Eject and reinstall SD cards === | ||
If the selection code is valid, re-seat the SD card. On current models, the factory library is stored on an SD card on the side of the carillon as illustrated below. The user SD card with MP3 files is on the front panel. Both cards are covered by a protective panel which must be removed to access the card. | |||
[[File:SDCardRemoval.jpg]] | [[File:SDCardRemoval.jpg]] | ||
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If the selection was found, you can press ''Enter'' again to play it. If the selection was not found, we need to determine if it is a valid selection. | If the selection was found, you can press ''Enter'' again to play it. If the selection was not found, we need to determine if it is a valid selection. | ||
===== Call for help | == If problems persist == | ||
=== Error codes === | |||
When powering on the system, errors in the audio file system will be displayed as a single digit code in the lower right hand corner of the Copyright display. When you call, this number may be helpful for troubleshooting. | |||
1 - Communication error | |||
2 - No card found or configuration error | |||
3 - Index missing | |||
4 - Millennium carillon with corrupted configuration | |||
5 - Mismatched index for old card version | |||
6 - Mismatched index for new card version | |||
=== Call for help === | |||
If you continue to see these errors, call 800-432-3977 for help. | If you continue to see these errors, call 800-432-3977 for help. | ||
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||