Troubleshoot Disc Drive: Difference between revisions
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== Symptom == | |||
When a selection is supposed to play, your carillon displays | |||
Cueing Error | |||
If enough of these errors accumulate, the system will lock up with the following notification. | |||
Disc Drive Error | |||
Reset and Test | |||
== Remedy == | |||
This is the ''Red button reset procedure'' to reset the disc drive error. | |||
# Turn the power off and wait five seconds | |||
# Turn the power back on while holding in the red ''CANCEL'' button on the front panel | |||
# Continue to hold down the ''CANCEL'' button until a Configuration display appears (about fifteen seconds) | |||
# Release the ''CANCEL'' button | |||
# Turn the power off, wait five seconds, and turn power back on (without pressing any buttons) | |||
# When the standby mode screen comes on, eject the disc magazine and reinstall it | |||
## This requires that the security key switch is in the horizontal orientation | |||
## Press the ''ENTER'' button for the main menu | |||
## Press the cursor right button until '''Setup''' is blinking | |||
## Press the ''ENTER'' button to activate the setup menu | |||
## Press the cursor right button until '''Change Disc''' is blinking | |||
## Press the ''ENTER'' button to eject the disc magazine | |||
## Examine the disc magazine to check that all trays are easily opened, one tray at a time, by rotating them using the tabs on the side of the magazine | |||
## If a tray seems to take a lot of force to open, rub some light oil on the hinge area (pinch your nose, then pinch and rub the hinge with your thumb and finger) | |||
## Re-insert the disc magazine. Each disc tray should pull out from top to bottom and the display should indicate the catalog number for each disc installed | |||
# After all discs have loaded, test that the system is operational by pressing button ''4'' to play a random hymn | |||
If the discs do not load properly or play after resetting your system, call for help at 800-432-3977. | |||
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||
[[Category:Legacy_Products]] | |||