Install Management Suite - Revision history

Rickwhite: upd links

2025-05-02T18:47:45Z

upd links

← Older revision		Revision as of 18:47, 2 May 2025
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	== Requirements ==		== Requirements ==
	* Windows PC (Management Suite will not install on Windows RT or Windows 10 in S mode)		* Windows PC (Management Suite will not install on Windows RT or Windows 10 in S mode)
	* Mac PC running Windows (requires a Windows license) in
	** a [https://support.apple.com/boot-camp Boot Camp] alternative boot partition
	** [https://www.parallels.com Parallels] virtual machine
	** [https://www.virtualbox.org/wiki/Downloads VirtualBox] virtual machine
	~~=== Note to Mac users ===~~
	We recommend dedicating an inexpensive Windows PC to leave connected to the carillon. You can use TeamViewer or other remote desktop software to remote in to the dedicated PC to manage your carillon from your home or office.

	~~If you must run Management Suite on your Mac, you must also either dual boot Windows on the Mac or use virtualization software to boot Windows.~~

	== Windows 10 Installation ==		== Windows 10 Installation ==

Daveallen: improved AX links

2022-10-27T19:01:44Z

improved AX links

← Older revision		Revision as of 19:01, 27 October 2022
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	<div style="font-size:84%">'''[http://www.ChimeMaster.com Home] > [[Chime_Master_Help\|Help]] > [[Installation_documentation\|Installation]] > [[Installation_documentation#Software\|Software]]'''</div><br />		<div style="font-size:84%">'''[http://www.ChimeMaster.com Home] > [[Chime_Master_Help\|Help]] > [[Installation_documentation\|Installation]] > [[Installation_documentation#Software\|Software]]'''</div><br />

	If you have a '''touch screen system''', ~~click for instructions here~~: '''[[Remote_AX\|~~Advanced eXperience~~ Remote]]'''.		If you have a '''touch screen system''', follow these links:
			* '''[[Remote_AX\|Install Remote App for AX]]'''
			* '''[[Using_Chime.Center\|Using Chime.Center for AX]]'''

	Call 800-344-7464 for upgrade information.		Call 800-344-7464 for upgrade information.

Daveallen: re-install

2022-06-07T14:51:30Z

re-install

← Older revision		Revision as of 14:51, 7 June 2022
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	At this point, the button sizes and positions (if customized) will revert to their default values. If any users are set up for remote control access via the mobile apps, their permissions will have to be reset in the Administrator panel (usernames and passwords are saved in the carillon, permissions on the PC).		At this point, the button sizes and positions (if customized) will revert to their default values. If any users are set up for remote control access via the mobile apps, their permissions will have to be reset in the Administrator panel (usernames and passwords are saved in the carillon, permissions on the PC).

			=== Uninstall and re-install ===
			Use Windows Setup - Apps & Features to uninstall Management Suite. Then delete all files from the Program Files directory or the entire directory itself before re-installing.

			C:\Program Files (x86)\Chime Master

	= Setup and Use =		= Setup and Use =

Daveallen: Legacy_Products

2022-03-01T17:53:10Z

Legacy_Products

← Older revision		Revision as of 17:53, 1 March 2022
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	<div style="font-size:84%">'''[http://www.ChimeMaster.com Home] > [[Chime_Master_Help\|Help]] > [[Installation_documentation\|Installation]] > [[Installation_documentation#Software\|Software]]'''</div><br />		<div style="font-size:84%">'''[http://www.ChimeMaster.com Home] > [[Chime_Master_Help\|Help]] > [[Installation_documentation\|Installation]] > [[Installation_documentation#Software\|Software]]'''</div><br />

			If you have a '''touch screen system''', click for instructions here: '''[[Remote_AX\|Advanced eXperience Remote]]'''.

			Call 800-344-7464 for upgrade information.

	= Downloading and Installing =		= Downloading and Installing =

Daveallen at 21:36, 28 October 2021

2021-10-28T21:36:22Z

← Older revision		Revision as of 21:36, 28 October 2021
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	*[[Using_Management_Suite\|Operating instructions]]		*[[Using_Management_Suite\|Operating instructions]]

	[[Category:~~Manual~~]][[Category:Management Suite]]		[[Category:Legacy_Products]][[Category:Management Suite]]

Rickwhite at 13:37, 5 December 2020

2020-12-05T13:37:39Z

← Older revision		Revision as of 13:37, 5 December 2020
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	* Allow several minutes while waiting for the Millennium Carillon is ready to use notification		* Allow several minutes while waiting for the Millennium Carillon is ready to use notification

	If the drivers fail to load correctly, go to Windows Device Manager. '''Millennium Carillon''' should be on the main list or under Universal Serial Bus controllers. ~~Right~~-click and choose to update drivers.		If the drivers fail to load correctly, go to Windows Device Manager. '''Millennium Carillon''' should be on the main list or under Universal Serial Bus controllers. If it appears elsewhere on the list with a yellow warning symbol, right-click and choose to update drivers.

	If you wish to work on schedules and save to the local drive for loading into the carillon later, close this warning window and continue to use Management Suite without a carillon connection. Many features will not be available until you connect to the carillon so the program will recognize the model and features you have available. Selection titles should also be loaded from the carillon before working on schedules away from the ringing system.		If you wish to work on schedules and save to the local drive for loading into the carillon later, close this warning window and continue to use Management Suite without a carillon connection. Many features will not be available until you connect to the carillon so the program will recognize the model and features you have available. Selection titles should also be loaded from the carillon before working on schedules away from the ringing system.

Rickwhite at 13:36, 5 December 2020

2020-12-05T13:36:53Z

← Older revision		Revision as of 13:36, 5 December 2020
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	* Allow several minutes while waiting for the Millennium Carillon is ready to use notification		* Allow several minutes while waiting for the Millennium Carillon is ready to use notification

	If the drivers fail to load correctly, go to Windows Device Manager. ~~Management Suite~~ should be on the main list or under Universal Serial Bus controllers. Right-click and choose to update drivers.		If the drivers fail to load correctly, go to Windows Device Manager. '''Millennium Carillon''' should be on the main list or under Universal Serial Bus controllers. Right-click and choose to update drivers.

	If you wish to work on schedules and save to the local drive for loading into the carillon later, close this warning window and continue to use Management Suite without a carillon connection. Many features will not be available until you connect to the carillon so the program will recognize the model and features you have available. Selection titles should also be loaded from the carillon before working on schedules away from the ringing system.		If you wish to work on schedules and save to the local drive for loading into the carillon later, close this warning window and continue to use Management Suite without a carillon connection. Many features will not be available until you connect to the carillon so the program will recognize the model and features you have available. Selection titles should also be loaded from the carillon before working on schedules away from the ringing system.

Rickwhite: /* Missing DLL error message */

2020-12-05T13:36:07Z

Missing DLL error message

← Older revision		Revision as of 13:36, 5 December 2020
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	* [https://www.chimemaster.com/downloads/ Support Home Page]		* [https://www.chimemaster.com/downloads/ Support Home Page]

	== ~~Missing~~ DLL ~~error message~~ ==		== Unable to load DLL ==
			;Failed: Unable to load FTD2XX.DLL

	Do not start Management Suite until the USB driver for the carillon has loaded.		Do not start Management Suite until the USB driver for the carillon has loaded.
	* Check the USB connection		* Check the USB connection

Rickwhite: /* Missing DLL error message */

2020-12-05T13:33:29Z

Missing DLL error message

← Older revision		Revision as of 13:33, 5 December 2020
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	If the drivers fail to load correctly, go to Windows Device Manager. Management Suite should be on the main list or under Universal Serial Bus controllers. Right-click and choose to update drivers.		If the drivers fail to load correctly, go to Windows Device Manager. Management Suite should be on the main list or under Universal Serial Bus controllers. Right-click and choose to update drivers.

	If you wish to work on schedules and save to the local drive for loading into the carillon later, close this warning window and continue to use Management Suite without a carillon connection.		If you wish to work on schedules and save to the local drive for loading into the carillon later, close this warning window and continue to use Management Suite without a carillon connection. Many features will not be available until you connect to the carillon so the program will recognize the model and features you have available. Selection titles should also be loaded from the carillon before working on schedules away from the ringing system.

	== License Issues ==		== License Issues ==

Rickwhite: /* Missing DLL driver message

2020-12-05T13:29:44Z

/* Missing DLL driver message

← Older revision		Revision as of 13:29, 5 December 2020
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	== Missing DLL error message ==		== Missing DLL error message ==
			Do not start Management Suite until the USB driver for the carillon has loaded.
			* Check the USB connection
			* Newer versions of Windows check the internet for drivers before looking in the programs folder
			* Allow several minutes while waiting for the Millennium Carillon is ready to use notification

	~~Occasionally~~, ~~the first use of~~ Management Suite ~~after the installation will fail to properly recognize~~ the ~~carillon device drivers~~. ~~Close the program~~ and ~~reboot the PC~~ to ~~reset this error~~.		If the drivers fail to load correctly, go to Windows Device Manager. Management Suite should be on the main list or under Universal Serial Bus controllers. Right-click and choose to update drivers.

	If the ~~drivers fail to load correctly~~, go to ~~Windows Device Manager.~~ Management Suite ~~should be on the main list or under Universal Serial Bus controllers. Right-click and choose to update drivers~~.		If you wish to work on schedules and save to the local drive for loading into the carillon later, close this warning window and continue to use Management Suite without a carillon connection.

	== License Issues ==		== License Issues ==